We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-4110915
20 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4110915 The complaint Ms F complains about delays by UK Insurance Limited, trading as Churchill, in dealing with a claim she made on her motor insurance policy. What happened In December 2022 Ms F was involved in an accident in which her car was damaged. She told Churchill about the ac... (2 pages)View decision -
Decision Reference DRN-4257481
20 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4257481 The complaint Mr B has complained about his home insurer QIC Europe Ltd because it declined his claim made for storm damage to his home. What happened There was a storm in the vicinity of Mr B’s home in January 2022. His property is semi-detached with a pitched tiled roof spann... (4 pages)View decision -
Decision Reference DRN-4164156
20 Jul 2023 Leek United Building Society UpheldInvestmentsDRN-4164156 The complaint Mr and Mrs E complain about Leek United Building Society, referred to as “the business”. They’re unhappy that it delayed the opening of their five-year, fixed rate, fixed term savings bond, by six calendar days. What happened In early February 2023, the business u... (4 pages)View decision -
Decision Reference DRN-4253500
20 Jul 2023 Metro Bank PLC UpheldConsumer CreditDRN-4253500 The complaint Miss H complains that Metro Bank PLC trading as RateSetter is holding her liable for a loan which she says she took out under duress, and which is unaffordable for her. What happened In December 2021, Miss H entered into a credit agreement with RateSetter. The loa... (4 pages)View decision -
Decision Reference DRN-3993860
20 Jul 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3993860 The complaint Mr C complains that Santander UK Plc lost a cheque he sent for crediting to his account and has failed to find the cheque or compensate him for its loss. What happened In September 2022 Mr C sent a cheque for $4,459.32 to Santander for crediting to his account. He... (2 pages)View decision -
Decision Reference DRN-4146892
20 Jul 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4146892 The complaint Mr C believes Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’) acted irresponsibly by approving a hire purchase agreement he’d applied for. Mr C is being represented in this complaint by Ms K. However, for ease of reference, I... (5 pages)View decision -
Decision Reference DRN-4234218
20 Jul 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4234218 The complaint Mr R complains about the way Tesco Personal Finance PLC handled his request for money back in respect of an annual golf membership he paid for using his Tesco credit card. What happened In July 2021 Mr R renewed an annual membership at a golf club I’ll call C. He ... (4 pages)View decision -
Decision Reference DRN-4252577
20 Jul 2023 Aviva Insurance Limited UpheldInsuranceDRN-4252577 The complaint Mr F and Miss S are unhappy with the amount Aviva Insurance Limited (Aviva) offered to settle their claim following an escape of water. Mr F and Miss S jointly held buildings and contents insurance underwritten by Aviva. For ease of reading, I’ll refer only to Mr ... (4 pages)View decision -
Decision Reference DRN-4246037
20 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4246037 Complaint Mr C has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background Everyday Loans provided Mr C with a loan for £5,000.00 in Novemb... (3 pages)View decision -
Decision Reference DRN-4256993
20 Jul 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4256993 The complaint Mr N is unhappy that Liverpool Victoria Insurance Company Limited (LVI) declined his claim for loss and accidental damage of personal possessions under his home insurance policy. What happened Briefly, Mr N’s contents insurance policy provided cover for loss or ac... (5 pages)View decision
