We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-4256649
20 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4256649 The complaint Mr S complained about an unfair settlement he received from QIC Europe Ltd (“QIC”) under his home insurance policy. What happened Mr S made a claim on his policy when a storm caused damage to his car port roof and destroyed his summer house. QIC sent a surveyor to... (4 pages)View decision -
Decision Reference DRN-4256539
20 Jul 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4256539 The complaint Miss K is unhappy with a car supplied under a hire purchase agreement provided by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened Miss K acquired a new car in June 2021 using a hire purchase agreement from MBFS to finance part of the cost. The ... (6 pages)View decision -
Decision Reference DRN-4239354
20 Jul 2023 Legal and General Assurance Society Limited UpheldInvestmentsDRN-4239354 The complaint Ms A complains that Legal and General Assurance Society Limited (L&G) mis-sold a level term assurance policy to her. What happened In 1999 Ms A met with an adviser who worked for Edward James Financial Services, who was an appointed representative of L&G a... (5 pages)View decision -
Decision Reference DRN-4159649
20 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4159649 The complaint Mr M has complained about the amount Admiral Insurance (Gibraltar) Limited paid in settlement of a claim he made under his motor insurance policy. What happened The details of this complaint are well known to both parties, so I will not repeat them again in full d... (3 pages)View decision -
Decision Reference DRN-4166371
20 Jul 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4166371 The complaint Mr R complains that the redress after BMW Financial Services (GB) Limited (BMWFS) agreed he could reject his car. He would like his deposit refunded along with payments made from when the rejection was agreed. What happened The details of this complaint are well k... (2 pages)View decision -
Decision Reference DRN-4128058
20 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4128058 The complaint Mrs W, who is represented by a third party, complains that Barclaycard UK PLC, trading as Barclaycard (‘Barclaycard’), irresponsibly granted her a credit card she couldn’t afford to repay. What happened In June 2012 Mrs W entered into an agreement with Barclaycard... (3 pages)View decision -
Decision Reference DRN-4254152
20 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4254152 The complaint Mrs B has complained that Aviva Life and Pensions UK Limited didn’t tell her of the timescales needed for her to complete a one-off withdrawal from her pension before the end of the 2021/22 tax year. What happened The background to this complaint and my initial co... (4 pages)View decision -
Decision Reference DRN-4227490
20 Jul 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4227490 The complaint Mr D complained that Financial Administration Services Limited trading as Fidelity International (‘Fidelity’): failed to follow his instructions to invest £19,000 into an ISA, split between four funds and wrongly charged him fees when the money was in a cash acc... (7 pages)View decision -
Decision Reference DRN-4050704
20 Jul 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4050704 The complaint Mr H complains about how AXA Insurance UK Plc dealt with a claim on his motor insurance policy. What happened Mr H’s car wouldn’t start so he contacted a garage to diagnose the fault. The garage said the ECU was flooded and this was likely due to the excessive rai... (3 pages)View decision -
Decision Reference DRN-4255502
20 Jul 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4255502 The complaint Mr S has complained that Scottish Widows Limited trading as Clerical Medical transferred his pension to another pension provider without his authority. Mr S claims that he suffered a financial loss as a result. What happened The background to this complaint and my... (7 pages)View decision
