We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-5361607
27 Feb 2025 AXIS Specialty Europe SE UpheldInsuranceDRN-5361607 The complaint Mr D complains that AXIS Specialty Europe SE declined a claim under a travel insurance policy. What happened Mr D holds a travel insurance policy through his employer. The insurer is AXIS. Mr D sadly had to cancel a holiday as his uncle passed away shortly be... (2 pages)View decision -
Decision Reference DRN-5215978
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5215978 The complaint Miss G complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, so my summary here will be brief. Miss G fell victim to what’s commonly known as a safe account s... (2 pages)View decision -
Decision Reference DRN-5215974
27 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5215974 The complaint Miss G complains that Bank of Scotland plc trading as Halifax hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, so my summary here will be brief. Miss G fell victim to what’s common... (2 pages)View decision -
Decision Reference DRN-5215980
27 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5215980 The complaint Miss G complains that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, so my summary here will be brief. Miss G fell victim to what’s commonly known as a safe accoun... (4 pages)View decision -
Decision Reference DRN-5361693
27 Feb 2025 Stripe Payments UK Limited UpheldBanking and PaymentsDRN-5361693 The complaint B, a limited liability partnership, complain that Stripe Payments UK Limited blocked and subsequently closed their account. They are unhappy funds were withheld from them and say this damaged their reputation and led to them incurring additional costs. What ha... (3 pages)View decision -
Decision Reference DRN-5358934
27 Feb 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5358934 The complaint Mr B has complained that Domestic and General Insurance Plc (D&G), when it provided him with a replacement laptop computer, provided a replacement that didn’t have the same memory capacity as the one it was replacing and was therefore unacceptable. What ha... (3 pages)View decision -
Decision Reference DRN-5099755
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5099755 The complaint C, a limited company, complains that Revolut Ltd won’t reimburse them for funds they lost as the result of a scam. They’d like the losses to be refunded. C has appointed representatives to deal with this complaint, but for ease of reading I’ll only refer to C.... (5 pages)View decision -
Decision Reference DRN-5035591
27 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5035591 The complaint Mr A complains that Santander UK Plc has treated him unfairly by closing his account due to it seeing a marker about him on his Cifas file. Mr A is also unhappy with the service he received from Santander. What happened Mr A was a long-standing customer of San... (4 pages)View decision -
Decision Reference DRN-4723162
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4723162 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (10 pages)View decision -
Decision Reference DRN-5351558
27 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5351558 The complaint Miss R complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened The parties are familiar with the background details of this compla... (7 pages)View decision
