We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4423633
10 Nov 2023 Advance Mortgage Funding Ltd UpheldInsuranceDRN-4423633 The complaint Mr and Mrs S have complained that Advance Mortgage Funding Ltd trading as PRIMIS Mortgage Network (‘PRIMIS’) mis-sold their policies to them. All references to PRIMIS include any agents acting on its behalf. What happened Mr and Mrs S sought advice from PRIMIS in ... (3 pages)View decision -
Decision Reference DRN-4280470
10 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4280470 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4291050
10 Nov 2023 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-4291050 The complaint Miss A’s complaint is about the maturity of a mortgage endowment policy she had with Aviva Life & Pensions UK Limited. She is unhappy about the amount of time it took for the policy proceeds to be paid to her, so that she could pay her mortgage off. What happe... (4 pages)View decision -
Decision Reference DRN-4382297
10 Nov 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4382297 The complaint Mr and Mrs K complain that Red Sands Insurance Company (Europe) Limited unfairly avoided their home insurance policy and declined their claim. Red Sands is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. ... (5 pages)View decision -
Decision Reference DRN-4449314
10 Nov 2023 Key Mortgage Advice Limited UpheldMortgagesDRN-4449314 The complaint Mrs R’s complaint is about the advice she received from Key Mortgage Advice Limited in 2022. She has said she was given incorrect information about the interest rate that would be applied to further drawdowns and had she not been, she would have taken a larger ini... (6 pages)View decision -
Decision Reference DRN-4449218
10 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4449218 The complaint The estate of Ms W says Barclays Bank UK PLC didn’t follow its bereavement processes regarding the late Ms W’s accounts and that these actions led to losses. The estate’s represented in this complaint by its two executors. To avoid confusion, I’ll mainly refer to ... (3 pages)View decision -
Decision Reference DRN-4449203
10 Nov 2023 Mallinson Wealth Management Limited UpheldPensions and AnnuitiesDRN-4449203 The complaint Mr S complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Mallinson Wealth Management Limited is responsible for answering this complaint and so to kee... (12 pages)View decision -
Decision Reference DRN-4449159
10 Nov 2023 Wakam UpheldInsuranceDRN-4449159 The complaint Ms M is unhappy Wakam declined a claim she made under her home insurance policy. What happened In January 2023, following bad weather, water came through the chimney area of Ms M’s home causing damage to the plasterwork. Ms M made a claim to Wakam, her home insura... (5 pages)View decision -
Decision Reference DRN-3832004
10 Nov 2023 KLO Financial Services Ltd UpheldPensions and AnnuitiesDRN-3832004 The complaint Mr D complains about the advice given by KLO Financial Services Ltd (‘KLO’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension. He says the advice was unsuitable for him and believes this has ca... (7 pages)View decision -
Decision Reference DRN-4410166
10 Nov 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4410166 Complaint Miss C has complained that Tesco Personal Finance PLC (trading as “Tesco” Bank) irresponsibly provided her with a credit card. She’s said the credit card was unaffordable and her financial situation became worse when she started being charged interest after she uninte... (4 pages)View decision
