We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4444988
9 Nov 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4444988 The complaint Mr L complains Bank of Scotland plc trading as Halifax (Halifax) delayed transferring his Individual Savings Account (ISA) to his new provider. He believes he’s lost out as a result and would like appropriate compensation for what happened. While Mr L brings the c... (2 pages)View decision -
Decision Reference DRN-4447593
9 Nov 2023 AWP P&C SA UpheldInsuranceDRN-4447593 The complaint Mr B is unhappy with the way in which AWP P&C SA handled a claim made under his travel insurance policy (‘the policy’). All reference to AWP includes its claims handlers. What happened Whilst abroad on an activity-based holiday in September 2022, Mr B suffered... (5 pages)View decision -
Decision Reference DRN-4334761
9 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4334761 The complaint Mr R complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined his claim on his property insurance policy. What happened Mr R owned a property that was unoccupied. In January 2022 he took out insurance for the property through a broker, that was u... (3 pages)View decision -
Decision Reference DRN-4447454
9 Nov 2023 247 Money Group Limited UpheldConsumer CreditDRN-4447454 The complaint Mr A complains that 247 Money Group Limited trading as 247Money (247Money) irresponsibly mis-sold him a hire purchase agreement he couldn’t afford. Mr A is represented in this complaint by a claims management company but, for ease, I’ll refer to Mr A directly thro... (6 pages)View decision -
Decision Reference DRN-4000631
9 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4000631 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4447337
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447337 The complaint Mrs E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as... (46 pages)View decision -
Decision Reference DRN-4321643
9 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4321643 The complaint Mr T complains that a car acquired with finance from BMW Financial Services (GB) Limited trading as Alphera Financial Services (“BMWFS”) was mis-sold to him. What happened In January 2022 Mr T was supplied with a car and entered into a hire purchase agreement with... (2 pages)View decision -
Decision Reference DRN-4447271
9 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4447271 The complaint Mr L complains about esure Insurance Limited’s handling of his motor insurance claim and the settlement amount he was offered. Esure is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As esure has accepte... (5 pages)View decision -
Decision Reference DRN-4444400
9 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4444400 The complaint A business (L) complains about its insurer, Society of Lloyds (Lloyds) declining a claim for damage caused by fire to a tractor. Any reference to Lloyds in this decision includes their agents. In bringing its complaint, L was supported by a representative (its bro... (6 pages)View decision -
Decision Reference DRN-4447261
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447261 The complaint Mr E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as w... (46 pages)View decision
