We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-4190108
18 Jul 2023 Stagemount Limited UpheldConsumer CreditDRN-4190108 The complaint Ms D, through her representative, complains that Stagemount Limited, trading as Quidmarket, lent to her irresponsibly. What happened Ms D was approved for two loans by Quidmarket and repaid them in line with the agreements. The loan table is a summary of her borro... (4 pages)View decision -
Decision Reference DRN-4216964
18 Jul 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4216964 The complaint Mr B complains about Tesco Underwriting Limited’s decision to void his buildings insurance policy. All references to Tesco also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again h... (3 pages)View decision -
Decision Reference DRN-4251452
18 Jul 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4251452 The complaint Miss B is a sole trader. She complains that PrePay Technologies Limited (trading as PPS) won’t refund a transaction she didn’t make. PPS partners with Mettle to provide e-money accounts for its customers. For ease, I’ve generally referred to PPS throughout the dec... (3 pages)View decision -
Decision Reference DRN-3995015
18 Jul 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-3995015 The complaint Mr S complains about the quality of a car he acquired under a hire purchase agreement with Startline Motor Finance Limited (Startline). When I refer to what Mr S has said, and Startline have said, it should also be taken to include things said on their behalf. Wha... (4 pages)View decision -
Decision Reference DRN-4251464
18 Jul 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4251464 The complaint Mr S complains that Hargreaves Lansdown Asset Management Limited (HL) incorrectly applied a contribution as a business rather than a personal payment to his pension. In addition, he’s also unhappy that he was unable to access his account on their mobile App. He al... (7 pages)View decision -
Decision Reference DRN-4172810
18 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4172810 The complaint Mr R is unhappy with Royal & Sun Alliance Insurance Limited’s (RSA) settlement of his claim and the length of time it took to receive payment. What happened Mr R claimed on his home insurance policy following an escape of water in his home. He was unhappy with... (2 pages)View decision -
Decision Reference DRN-4179427
18 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4179427 The complaint Mr F has complained that Aviva Life & Pensions UK Limited (Aviva) did not apply his March 2022 pension premium to his account correctly. What happened On 1 March 2022 Mr F’s £20 direct debit for the pension contribution into his Aviva policy was taken from his... (4 pages)View decision -
Decision Reference DRN-4251652
18 Jul 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4251652 The complaint This complaint’s about a re-mortgage application that Miss H and Mr M made through Mortgage Advice Bureau Limited trading as the Mortgage Centre (MAB). They say that due to delays and errors on MAB’s part, they lost out on a low interest rate and will pay a lot mo... (4 pages)View decision -
Decision Reference DRN-3967744
18 Jul 2023 Wealthwise Financial Services Ltd UpheldMortgagesDRN-3967744 The complaint This complaint’s about a mortgage that Mrs F and Mr M applied for through Wealthwise Financial Services Ltd (WFS). The mortgage application was unsuccessful but in the meantime Mrs F had sold her existing property and repaid the mortgage she had on it in her sole ... (3 pages)View decision -
Decision Reference DRN-4199111
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4199111 The complaint N, a limited company, complains that Revolut Ltd won’t refund payments it disputes making from its account. What happened N is represented by its director. He says that payments of over £9,700 made on 26 January 2023 weren’t authorised. He is unhappy that Revolut ... (3 pages)View decision
