We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
-
Decision Reference DRN-5620081
12 Jun 2025 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5620081 The complaint Mr R complains that Vanquis Bank Limited irresponsibly lent to him. Mr R is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr R himself. What happe... (4 pages)View decision -
Decision Reference DRN-5583977
12 Jun 2025 Wakam UpheldInsuranceDRN-5583977 The complaint Ms S complained that Wakam unreasonably and unfairly increased her premium for her pet policy. What happened Ms S took out her lifetime pet policy for her dog in September 2021, which was sold to her by an intermediary who administers the policy on behalf of t... (4 pages)View decision -
Decision Reference DRN-5519727
12 Jun 2025 The Shepherds Friendly Society Limited UpheldInsuranceDRN-5519727 The complaint Ms C is unhappy that The Shepherds Friendly Society Limited declined a claim she made on her income protection policy. What happened Miss C took out an income protection policy in mid-September 2024. She claimed on the policy later that year, but the claim was ... (3 pages)View decision -
Decision Reference DRN-5617801
12 Jun 2025 Larstal Limited UpheldBanking and PaymentsDRN-5617801 The complaint Miss D complains Larstal Limited, trading as Astropay, has blocked and closed her account and withheld money that was returned to her as a chargeback for goods she hadn’t received at the time – but subsequently has. To put things right, Miss D wants Astropay to... (4 pages)View decision -
Decision Reference DRN-5535721
12 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5535721 The complaint Mr and Mrs C complaint about the service they received from Barclays Bank UK PLC (“Barclays”) when attempting to open a joint account with it. In particular, they are unhappy Barclays failed to make reasonable adjustments to support Mr C in having his and Mrs C... (5 pages)View decision -
Decision Reference DRN-5615320
12 Jun 2025 Plus500UK Ltd UpheldInvestmentsDRN-5615320 The complaint Mr I complains about losses he incurred due to his Contract for Differences (“CFD”) trading account with Plus500UK Ltd (“Plus500”). What happened Mr I opened a CFD trading account with Plus500 on 28 May 2017. In 2021 he raised concerns with Plus500 about the ac... (12 pages)View decision -
Decision Reference DRN-5528099
12 Jun 2025 Cowen Insurance Company Limited UpheldInsuranceDRN-5528099 The complaint Mr P is unhappy that Cowen Insurance Company Limited haven’t settled a claim he made on his travel insurance policy. What happened Mr P made a claim on his travel insurance policy as he had to cancel his holiday due to contracting Covid-19. He complained as Cow... (2 pages)View decision -
Decision Reference DRN-5438039
12 Jun 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5438039 The complaint Mr M has complained about the settlement paid by AXA Insurance UK Plc under his caravan insurance for damage from an escape of water. What happened Mr M noticed the caravan’s floor was wet after having a shower. Following investigation, a large part of the car... (4 pages)View decision -
Decision Reference DRN-5589218
12 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5589218 The complaint Mr B and Mrs B complain that Admiral Insurance (Gibraltar) Limited (Admiral) unfairly sent a debt relating to their motor insurance policy to a debt recovery company. And withdrew their claim. References to Mrs B or Mr B, will include the other. What happened... (3 pages)View decision -
Decision Reference DRN-5619568
12 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5619568 The complaint Mrs M has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C”) now Pathlines Pensions UK Limited. The SIPP belonged to the late Mr M, but the assets held within it were transferred to a SIPP in Mrs M’s name followin... (39 pages)View decision
