We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-5356442
26 Feb 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5356442 The complaint Mr T complains that a used car he acquired through a hire purchase agreement financed by BMW Financial Services (GB) Limited trading as Alphera Financial Services (‘Alphera’) is of unsatisfactory quality. What happened In May 2022 Mr T took out a hire purchase... (5 pages)View decision -
Decision Reference DRN-5099692
25 Feb 2025 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5099692 The complaint Mr W complains that Sainsbury's Bank plc won’t refund to him the amount that he’s claimed in relation to some flights. What happened Mr W used his Sainsbury’s Bank credit card in December 2020 to pay £1,284.36 to an airline for some flights. He used the ou... (4 pages)View decision -
Decision Reference DRN-5322326
25 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5322326 The complaint Mrs S complains that Barclays Bank UK PLC stopped her from transferring funds from her ISA to her current account because of a third party debt order. What happened On 13 December 2017 a company, C, obtained a County Court judgment against Mrs S for just over £... (4 pages)View decision -
Decision Reference DRN-5356070
25 Feb 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5356070 The complaint Mr B complains that IFG Pensions Limited (‘IFG’) – formerly Sovereign Pension Services (UK) Limited and MW Pensions Limited, but I’ll refer to IFG for ease of reference – shouldn’t have allowed him to invest in its Self-Invested Personal Pension (‘SIPP’) and th... (37 pages)View decision -
Decision Reference DRN-4979509
25 Feb 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4979509 The complaint Mrs F complains that The Prudential Assurance Company Limited (‘Prudential’) gave an incorrect value for her home purchaser endowment policy when it matured. What happened Mrs F had a home purchaser endowment policy with Prudential. She took the policy out in 1... (8 pages)View decision -
Decision Reference DRN-5221413
25 Feb 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5221413 The complaint Miss G is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited (Startline) was of an unsatisfactory quality. What happened In May 2023 Miss G was supplied with a used car through a hire purchase agreement with ... (5 pages)View decision -
Decision Reference DRN-4949191
25 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4949191 The complaint Mr D is unhappy that a car supplied to him under a hire purchase agreement with Creation Consumer Finance Limited was of an unsatisfactory quality. What happened In June 2023, Mr D was supplied with a used car through a hire purchase agreement with Creation. H... (4 pages)View decision -
Decision Reference DRN-5353068
25 Feb 2025 IG Markets Limited UpheldInvestmentsDRN-5353068 The complaint Mr F complains that IG Markets Limited won’t send him tax vouchers for an overseas investment he holds in his ISA account, and that it sent him incorrect information. What happened Mr F has Swiss holding in his ISA account, which I’ll refer to as “S”. The divi... (4 pages)View decision -
Decision Reference DRN-5347004
25 Feb 2025 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-5347004 The complaint Mr and Mrs S complain about the service they received from Chase de Vere Independent Financial Advisers limited, referred to as “CDV”. In summary, they say: They paid for services that they didn’t receive. Including no reviews, since March 2022, despite CDV... (6 pages)View decision -
Decision Reference DRN-5132394
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5132394 The complaint D a limited company complains Santander UK Plc unfairly closed its account without a clear explanation and it received poor service. D is represented by a director – Mr D. What happened D held a business current account with Santander which was opened in 2018... (3 pages)View decision
