We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4348631
5 Oct 2023 Lendable Ltd UpheldConsumer CreditDRN-4348631 The complaint Mr B complains Lendable Ltd lent to him irresponsibly. What happened Mr B took out a £3,000 loan with Lendable in July 2022, and the total amount he needed to repay was just over £5,000. The loan had a term of three years, and the monthly repayments were around £1... (4 pages)View decision -
Decision Reference DRN-4380241
5 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4380241 The complaint Mr S says that when he made a claim on his motor insurance policy, U K Insurance Limited (‘UKI’) provided poor service and made a low offer for his written-off car. What happened Mr S accepted £6,097 for his car, but he thought that was less than it was worth. He ... (2 pages)View decision -
Decision Reference DRN-4196936
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4196936 The complaint Miss M has complained that Barclays Bank UK PLC (“Barclays”) mis-sold her an Additions and Additions Active account that she took out in September 2006 and June 2009, respectively. Miss M paid monthly fees for these accounts, which came with a number of benefits. ... (3 pages)View decision -
Decision Reference DRN-4349992
5 Oct 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4349992 The complaint Mr K, director of IL (a limited company) is unhappy Tide Platform Ltd won’t reimburse IL for the money it lost when Mr K fell victim to a scam. What happened IL is represented in this complaint by a claims management company, but for simplicity I will refer to IL ... (3 pages)View decision -
Decision Reference DRN-4384135
5 Oct 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4384135 The complaint Mrs H, through a representative, says Lloyds Bank PLC irresponsibly lent to her. What happened Mrs H opened a credit card with Lloyds in June 2017, she was given an initial limit of £1,500. In September 2018 this was increased to £3,500 and in April 2019 to £4,000... (3 pages)View decision -
Decision Reference DRN-4384924
5 Oct 2023 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-4384924 The complaint Mr H has complained that Interactive Investor Services Limited accumulated unpaid fees against his ISA without him being made aware of this. What happened The background to this complaint and my initial conclusions were set out in my provisional decision, which I ... (9 pages)View decision -
Decision Reference DRN-4335247
5 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4335247 The complaint Ms H is unhappy Wise Payments Limited won’t reimburse her for the money she lost when she fell victim to a scam. What happened Ms H is represented in this complaint by a claims management company, for simplicity I will refer to Ms H throughout this decision, even ... (3 pages)View decision -
Decision Reference DRN-4382095
5 Oct 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4382095 The complaint A company, which I’ll refer to as J, complains that ClearBank Limited (Tide) won’t refund unauthorised payments taken from their account. Mr J, who is a director of J, brings the complaint on J’s behalf. What happened The details of this complaint are well known t... (5 pages)View decision -
Decision Reference DRN-4189079
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4189079 The complaint Mr Y complains that Barclays Bank PLC unfairly blocked his accounts and took too long to release the money in his accounts back to him. He says this caused him a lot of problems and he wants compensation. What happened Mr Y had two accounts with Barclays – a curre... (4 pages)View decision -
Decision Reference DRN-4247037
5 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4247037 The complaint Mr B has complained that Admiral Insurance (Gibraltar) Limited has refused to pay his claim under his Car Insurance policy for accidental damage to his car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (2 pages)View decision
