We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4340701
5 Oct 2023 Care by Volvo Car UK Limited UpheldConsumer CreditDRN-4340701 The complaint Mrs S complains about the end of contract charges in relation to a car that was supplied through a hire agreement with Care by Volvo Car UK Limited (CBV). What happened In October 2020 Mrs S hired a car through a hire agreement with CBV. The agreement was a flexib... (3 pages)View decision -
Decision Reference DRN-4332238
5 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4332238 The complaint Mr S has complained about the amount Admiral Insurance (Gibraltar) Limited has paid in settlement of his claim under his Car Insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts ... (2 pages)View decision -
Decision Reference DRN-4374568
5 Oct 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4374568 The complaint Mr G has complained about his car breakdown insurance provider, Liverpool Victoria Insurance Company Limited (LV). He feels it gave him poor service starting with a breakdown three years ago, which damaged his car. With further poor service occurring again in Dece... (2 pages)View decision -
Decision Reference DRN-4354030
5 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4354030 The complaint Mrs P complains about how Advantage Insurance Company Limited (Advantage) handled a claim under her motor insurance policy following the attempted theft of her vehicle. Any reference to Advantage in this decision includes their agents. This decision covers Mrs P’s... (6 pages)View decision -
Decision Reference DRN-4008516
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4008516 The complaint Miss W has complained that Revolut Ltd unreasonably refused to refund several disputed transactions from her bank account which she didn’t authorise or recognise. What happened Miss W was working abroad and on 26 November 2022 her purse with her Revolut card in it... (3 pages)View decision -
Decision Reference DRN-3654593
5 Oct 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3654593 The complaint Mr A complains about the advice given by Inspirational Financial Management Ltd (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was un... (13 pages)View decision -
Decision Reference DRN-4382098
5 Oct 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4382098 The complaint Miss B says American Express Services Europe Limited irresponsibly lent to her. What happened Miss B applied online for a credit card on 27 May 2021. She was given a £1,000 limit. Miss B says her credit file can’t have been properly checked, she had significant de... (3 pages)View decision -
Decision Reference DRN-3865467
5 Oct 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-3865467 The complaint Mr M complains about the advice given by Tavistock Partners (UK) Limited (‘Tavistock’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. He says the advice was unsuitable for him and believes th... (9 pages)View decision -
Decision Reference DRN-4367923
5 Oct 2023 Amtrust Europe Limited UpheldInsuranceDRN-4367923 The complaint Mr F is unhappy with the service provided by Amtrust Europe Limited following a claim made on his caravan insurance policy. Amtrust are the underwriters of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. Amtrust h... (3 pages)View decision -
Decision Reference DRN-4177276
5 Oct 2023 QIC Europe Ltd UpheldInsuranceDRN-4177276 The complaint Mr S complains QIC Europe Limited unfairly declined his home insurance claim. Mr S’ has been represented at points for the claim and complaint. For simplicity I’ve referred to the actions of the representative as being those of Mr S. What happened In late November... (4 pages)View decision
