We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4378936
5 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4378936 The complaint Miss O complains that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly increased her credit limit on a credit card she held with it. What happened Tesco provided Miss O with a credit card in September 2019 for £1,300. In April 2020, the credit limi... (5 pages)View decision -
Decision Reference DRN-4343369
5 Oct 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4343369 The complaint Dr L complains that Bank of Scotland plc, trading as ‘Halifax’, kept their personal data on its computer system when that data should have been deleted. What happened Dr L says they had registered for online banking with Halifax. In 2010, they closed their Halifax... (4 pages)View decision -
Decision Reference DRN-4338056
5 Oct 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4338056 The complaint Mrs F’s complained – on behalf of her late father’s (Mr C’s) estate – that she was unable to contact Co-op Funeral Plans Limited when Mr C died. So she couldn’t redeem the pre-paid funeral plan Mr C had bought and had to pay for his funeral herself. What happened... (3 pages)View decision -
Decision Reference DRN-4381708
5 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4381708 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him a loan he couldn’t afford to repay. What happened Mr S was granted one loan of £800 on 14 December 2022. Mr S was due to make three monthly repayments of £342.39. As ... (5 pages)View decision -
Decision Reference DRN-4383906
5 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4383906 The complaint Mr C has complained about his property insurer Admiral Insurance (Gibraltar) Limited because it has accused him of not giving it material evidence when his policy with it was arranged in 2014 and, as a result, has voided his policy. Also that Admiral had said Mr C... (4 pages)View decision -
Decision Reference DRN-4321323
5 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4321323 The complaint Mrs V is unhappy that Tesco Personal Finance PLC (trading as Tesco Bank) can’t record her surname properly and this has caused problems, including delays every time she opens a new account. What happened The circumstances that led to this complaint are well known ... (2 pages)View decision -
Decision Reference DRN-4359137
5 Oct 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4359137 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £250 in June 2021. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable of £1,028.52, wh... (4 pages)View decision -
Decision Reference DRN-4379495
4 Oct 2023 Bridgewater Support Solutions Ltd UpheldConsumer CreditDRN-4379495 The complaint Mr G has complained that Bridgewater Support Solutions Ltd (trading as DFH Financial Solutions) didn’t administer his debt management plan properly. What happened Mr G started a debt management plan through DFH in late 2021. According to DFH, he only made 6 of the... (3 pages)View decision -
Decision Reference DRN-4382023
4 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4382023 The complaint Mrs A complains that Barclays Bank UK Plc didn’t do enough to protect her when she fell victim to an authorised push payment (APP) safe account scam. What happened Mrs A says she received a call from someone (the scammer) purporting to work for her broadband provi... (6 pages)View decision -
Decision Reference DRN-4383729
4 Oct 2023 Bridgewater Support Solutions Ltd UpheldConsumer CreditDRN-4383729 The complaint Mr O has complained that Bridgewater Support Solutions Ltd (trading as DFH Financial Solutions) didn’t administer his debt management plan properly. What happened Mr O had a debt management plan with DFH, which ran from summer 2020 until summer 2022. He complains ... (3 pages)View decision
