We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4260881
4 Oct 2023 AXG Advice Ltd UpheldPensions and AnnuitiesDRN-4260881 The complaint Mr L complains about the advice given by AXG Advice Ltd (‘AXG’) to transfer the benefits from his occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him. What happened Mr L held benefits in a workplace p... (12 pages)View decision -
Decision Reference DRN-4340548
4 Oct 2023 Wren Sterling Financial Planning Limited UpheldPensions and AnnuitiesDRN-4340548 The complaint Mrs B complains about advice given by Wren Sterling Financial Planning Limited trading as Wren Sterling (Wren) to transfer her pension into a new arrangement with the same provider. What happened Mrs B and her husband met with an adviser from Wren in September 202... (6 pages)View decision -
Decision Reference DRN-4381822
4 Oct 2023 National Westminster Bank Plc UpheldMortgagesDRN-4381822 The complaint Mr and Mrs P complain that National Westminster Bank Plc didn’t port their mortgage. They say if NatWest had told them about a change in lending policy they could have taken steps to make sure they met it. Mr and Mrs P ask that the early repayment charge (ERC) is ... (3 pages)View decision -
Decision Reference DRN-4340550
4 Oct 2023 Wren Sterling Financial Planning Limited UpheldPensions and AnnuitiesDRN-4340550 The complaint Mr B complains about advice given by Wren Sterling Financial Planning Limited trading as Wren Sterling (Wren) to transfer two personal pension plans into a new arrangement with the same provider. What happened Mr B and his wife met with an adviser from Wren in Sep... (6 pages)View decision -
Decision Reference DRN-4322533
4 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4322533 The complaint Miss F complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a romance scam. What happened Miss F says that she started to chat to someone she met on a dating site. I’ll refer to this person as D in this decision. The chat moved from the... (5 pages)View decision -
Decision Reference DRN-3618269
4 Oct 2023 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3618269 The complaint Mr J complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Acumen Independent Financial Planning Limited is responsible for answering this comp... (11 pages)View decision -
Decision Reference DRN-4342602
4 Oct 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4342602 The complaint Mr T complains on behalf of Company E that Clydesdale Bank Plc, trading as Virgin Money (Virgin Money) didn’t do enough to stop fraudulent activity on its account. It also complains that there was a delay with part of the refund the bank provided. What happened In... (2 pages)View decision -
Decision Reference DRN-4381014
4 Oct 2023 Janus Henderson Fund Management UK Limited UpheldInvestmentsDRN-4381014 The complaint Mr S complained, in his capacity as the appointed executor of the estate of Mrs S, about the service provided by Janus Henderson Fund Management UK Limited trading as Janus Henderson Investors (‘JH’) in connection with the sale of a holding held within the estate ... (7 pages)View decision -
Decision Reference DRN-4347890
4 Oct 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4347890 The complaint Mr T complains that TRANSUNION INTERNATIONAL UK LIMITED trading as TransUnion, was reporting someone else’s financial information on his credit file. And some of his information was being reported on another individual’s credit file. What happened I previously iss... (4 pages)View decision -
Decision Reference DRN-4348016
4 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4348016 The complaint Mr S has complained that Advantage Insurance Company Limited unreasonably refused to repair the scratches on his car following the vandalism to his car in breaking the rear window under his motor policy. What happened Mr S’ car was parked in a carpark and when he ... (3 pages)View decision
