We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4380585
4 Oct 2023 Santander UK Plc UpheldConsumer CreditDRN-4380585 The complaint and what happened Mr D and Miss J complain that Santander UK Plc lent to them irresponsibly and without carrying out proper affordability checks. They would like all the interest and charges associated with the loan refunded. I’ve included relevant sections of my ... (4 pages)View decision -
Decision Reference DRN-4224603
4 Oct 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-4224603 The complaint Mr T has complained about several issues concerning the administration of his Self-Invested Personal Pension (SIPP) by Embark Services (“Embark”), formerly Hornbuckle Mitchell. In summary, his concerns relate to: Embark failing to correctly set up VAT registratio... (9 pages)View decision -
Decision Reference DRN-4381172
3 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4381172 The complaint Miss M has complained that Barclays Bank UK PLC, trading as Barclaycard (“Barclays”), irresponsibly granted her a credit card account, and subsequently increased her credit limit, which she couldn’t afford to repay. What happened Miss M took out a credit card with... (4 pages)View decision -
Decision Reference DRN-4378013
3 Oct 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4378013 The complaint Mrs E has complained that AA Underwriting Insurance Company Limited (‘AA’) declined her claim for water damage under her home insurance policy following an escape of water. What happened Mrs E reported a leak at her property to AA in early December 2022. The prope... (5 pages)View decision -
Decision Reference DRN-4250036
3 Oct 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4250036 The complaint Mr B has complained about the service provided by Domestic & General Insurance Plc (‘D&G’) under his home appliance insurance policy. What happened Mr B made a claim to D&G regarding a faulty washing machine, and this was duly replaced under his policy... (2 pages)View decision -
Decision Reference DRN-4319341
3 Oct 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4319341 The complaint Mr M complains about AA Underwriting Insurance Company Limited’s (“AAUICL”) decision to decline his alternative accommodation claim under his home insurance policy. He also complains about his contents being taken and not returned within a reasonable time. What ha... (4 pages)View decision -
Decision Reference DRN-4326183
3 Oct 2023 Tesla Financial Services Limited UpheldConsumer CreditDRN-4326183 The complaint Mr E is unhappy that a car supplied to him under a conditional sale agreement with Tesla Financial Services Limited trading as Tesla Financial Services was of an unsatisfactory quality. What happened In September 2020, Mr E was supplied with a new car through a co... (3 pages)View decision -
Decision Reference DRN-4346420
3 Oct 2023 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-4346420 The complaint Mr C complains that IPS Pensions Limited (IPS), trading as James Hay Partnership, caused an unnecessary delay to the transfer of his Self-Invested Personal Pension (SIPP) to another provider. I’ll refer to that provider as provider A. What happened Mr C had a SIPP... (10 pages)View decision -
Decision Reference DRN-3613651
3 Oct 2023 First Data Europe Limited UpheldBanking and PaymentsDRN-3613651 The complaint A company I’ll call K complains that First Data Europe Limited (First Data) delayed in releasing its account balance to K, and provided poor service when K tried to contact First Data to resolve the issue. K is represented by one of its directors, Mr T. What happe... (3 pages)View decision -
Decision Reference DRN-3613692
3 Oct 2023 First Data Europe Limited UpheldBanking and PaymentsDRN-3613692 The complaint A company I’ll call M complains that First Data Europe Limited (First Data) delayed in releasing its account balance to M, and provided poor service when M tried to contact First Data to resolve the issue. M is represented by one of its directors, Mr T. What happe... (3 pages)View decision
