We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4380247
3 Oct 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4380247 The complaint Miss T has complained that National Westminster Bank Plc (“NatWest”) failed to stop gambling transactions from leaving her account despite her having a gambling block in place. Background Miss T has explained that she contacted NatWest in 2020 by phone and asked i... (3 pages)View decision -
Decision Reference DRN-4166641
3 Oct 2023 Atkinson Rose LLP UpheldClaims ManagementDRN-4166641 The complaint Ms S complains about how Atkinson Rose LLP trading as Atkinson Rose (AR) handled her employment dispute case. What happened Ms S said she was in dispute with her employer. She said she looked to instruct a solicitor to help her with her case against them. Ms S sai... (5 pages)View decision -
Decision Reference DRN-4367111
3 Oct 2023 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-4367111 The complaint Mr M has complained to Wesleyan Assurance Society that he was mis-sold a personal pension, when he should have been advised to buy added years in the NHS Pension Scheme (NHSPS). Mr M is being assisted with his complaint by a claims management company. For ease, I’... (6 pages)View decision -
Decision Reference DRN-3580380
3 Oct 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3580380 The complaint Mr T has complained that NTM Financial Services Ltd gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Policy (PPP). What happened The investigato... (16 pages)View decision -
Decision Reference DRN-4380132
3 Oct 2023 more 2 life Ltd UpheldMortgagesDRN-4380132 The complaint This complaint’s about an equity release mortgage that Mrs G hold with more 2 life Ltd (M2L). She took it out in 2018, and then in 2022 applied for a further advance. M2L refused the further advance application, saying that a change of lending policy meant that Mr... (3 pages)View decision -
Decision Reference DRN-4380025
3 Oct 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4380025 The complaint Mr P complains that The Royal Bank of Scotland Plc (‘RBS’) won’t refund the money he lost when he was the victim of a scam. What happened What Mr P says Mr P is represented in this case but for ease I’ll refer to Mr P throughout this decision. Mr P says that he sa... (5 pages)View decision -
Decision Reference DRN-4297526
3 Oct 2023 Handelsbanken plc UpheldBanking and PaymentsDRN-4297526 The complaint L’s director (Mrs W) complains that Handelsbanken plc changed the address linked to its business account without permission. Mrs W also complains that Handelsbanken sent her correspondence that indicated she was still liable for a personal guarantee she gave. What... (2 pages)View decision -
Decision Reference DRN-4379684
3 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4379684 The complaint Mr S complains that Tesco Personal Finance Plc trading as Tesco Bank (Tesco) didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of so... (4 pages)View decision -
Decision Reference DRN-4150761
3 Oct 2023 IG Markets Limited UpheldInvestmentsDRN-4150761 The complaint Mr U complains as executor of Mr S’s estate about the service provided by IG Markets Limited regarding Mr S’s ISA and share dealing accounts. What happened At the end of July 2022 Mr U got in touch with IG about the accounts his father, who I’ll call Mr S, held wi... (2 pages)View decision -
Decision Reference DRN-4274567
3 Oct 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4274567 The complaint Miss W has complained that Domestic & General Insurance Plc (D&G) didn’t agree to replace a TV it had arranged as a replacement for a damaged one under her Appliance Insurance policy. What happened Miss W had extended warranty cover under an appliance insu... (2 pages)View decision
