We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4164773
30 Sep 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4164773 The complaint Miss N has complained that Pi Financial Ltd (Pi) provided unsuitable advice regarding transferring her Defined Benefit (DB) pension to a personal arrangement. What happened Miss N was a deferred member of a DB pension scheme. She was referred by a colleague to an ... (13 pages)View decision -
Decision Reference DRN-4049178
30 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4049178 The complaint Mr I complains that National Westminster Bank Plc closed his account and returned his funds to source. He’d like the funds returned and compensation for the impact. What happened Mr I had an account with NatWest. In January 2022 NatWest received five fraud reports... (3 pages)View decision -
Decision Reference DRN-4321933
30 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4321933 The complaint Mr W complains that Monzo Bank Ltd hasn’t reimbursed him after he was the victim of an investment scam. What happened The parties here are aware of the circumstances of the complaint, so I won’t recount these in detail here. But in brief, in 2022 Mr W was tricked ... (4 pages)View decision -
Decision Reference DRN-4376587
30 Sep 2023 Scottish Widows Limited UpheldInsuranceDRN-4376587 The complaint Mr S complains about Scottish Widows Limited’s (Scottish Widows) failure to resolve issues that arose upon encashment of his Investor Plan 10 policy. What happened In 2010, Scottish Widows wrote to Mr S explaining that due to an error on their part, his Investor P... (4 pages)View decision -
Decision Reference DRN-3838801
30 Sep 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3838801 The complaint Mr B complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in August 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr B is ... (9 pages)View decision -
Decision Reference DRN-4130397
29 Sep 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4130397 The complaint Mr M complains that he asked to voluntarily terminate his car finance agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (“VWFS”). They didn’t action this and have since been chasing him to pay the final “balloon” payment ... (5 pages)View decision -
Decision Reference DRN-3760501
29 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3760501 The complaint R complains that Barclays Bank UK PLC unfairly altered the terms of a loan agreement it had with them. R is represented in bringing this complaint by its director, Mrs F. What happened R took out a commercial mortgage with Barclays in 2016. At the time, there were... (4 pages)View decision -
Decision Reference DRN-4376465
29 Sep 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4376465 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services (‘1 Stop’), that introduced him to L&C. Mr M also complains that L&C didn’t undertake sufficient due dil... (48 pages)View decision -
Decision Reference DRN-4249207
29 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4249207 The complaint Mr T complains that Lloyds Bank PLC refuses to refund the money he lost to an investment scam. What happened Mr T came across an advertisement online for a binary options company I’ll call ‘D’, he said their website looked professional and they had a lot of positi... (6 pages)View decision -
Decision Reference DRN-4372052
29 Sep 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4372052 The complaint Miss F complains about the quality of a car she financed on hire purchase with Specialist Motor Finance Limited (‘SFL’). What happened The facts of this case are well known to the parties so I will cover them only briefly here and focus on my findings. The car was... (8 pages)View decision
