We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-4067334
8 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4067334 The complaint Mrs K and Mr O complain that Bank of Scotland plc, trading as Halifax failed to set up their joint account correctly. What happened Mrs K and Mr O visited Halifax in July 2022 to open a joint account as they wanted to save for a new home. The account was opened, b... (2 pages)View decision -
Decision Reference DRN-4057747
8 Jun 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4057747 The complaint Ms P and Mr P complain that Mulsanne Insurance Company Limited provided poor service and didn’t act in a timely manner when they made a claim on their motor insurance policy. What happened In May 2022 whilst driving abroad Ms P and Mr P’s car was involved in an ac... (3 pages)View decision -
Decision Reference DRN-3670532
8 Jun 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3670532 The complaint Mr R complains about the advice given by David Stock & Co Limited (David Stock) to transfer the benefits from his British Steel Pension Scheme (‘BSPS’) defined-benefit (‘DB’) occupational pension scheme benefits to a self invested personal pension (‘SIPP’). He... (10 pages)View decision -
Decision Reference DRN-4136681
8 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4136681 The complaint Mr K complains that Zurich Insurance PLC (“Zurich”) increased his car insurance premium after he’d already agreed on a renewal price. What happened Mr K received a quote to renew his policy. Following this, and before the renewal date, Mr K was involved in a minor... (3 pages)View decision -
Decision Reference DRN-4160599
8 Jun 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4160599 The complaint Miss H complains that Advantage Insurance Company Limited (Advantage) failed to update the status of an accident claim, which resulted in higher premiums under her motor insurance policy. What happened Miss H says she moved to a new insurance company. Her new insu... (3 pages)View decision -
Decision Reference DRN-4177960
8 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4177960 The complaint Mr H is unhappy that Bank of Scotland plc didn’t make it clear to him that his current account was overdrawn, and this impacted his credit file. He’s also unhappy that it was fees and charges associated with a transaction made abroad which took the account overdra... (5 pages)View decision -
Decision Reference DRN-4123674
8 Jun 2023 Eridge Underwriting Agency Ltd UpheldInsuranceDRN-4123674 The complaint Miss S complains that Eridge Underwriting Agency Limited (“Eridge”) declined a claim under her motor insurance policy. What happened Miss S had a motor insurance policy with Eridge covering her vehicle, which is a “pick-up” type. She took out the policy using a pr... (3 pages)View decision -
Decision Reference DRN-4107483
8 Jun 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4107483 The complaint Mr L complains that Blue Motor Finance Ltd irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In September 2018, Mr L acquired a used car financed by a hire purchase agreement from Blue Motor Finance. Mr L was required t... (2 pages)View decision -
Decision Reference DRN-4143119
8 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4143119 The complaint Mr S has complained that the charges Santander UK Plc (“Santander”) applied to his overdraft caused him extreme financial difficulty. He is also unhappy about the difficulties he has faced in trying to get in touch with Santander. What happened Mr S has an overdra... (3 pages)View decision -
Decision Reference DRN-4175225
8 Jun 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4175225 The complaint Mrs F complains that Casualty & General Insurance Company (Europe) Ltd unfairly turned down her pet insurance claim. Mrs F has brought her complaint through a relative but for ease I will refer only to Mrs F in this decision. My references to Casualty include ... (4 pages)View decision
