We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-4175612
8 Jun 2023 esure Insurance Limited UpheldInsuranceDRN-4175612 The complaint Mr K complains about esure Insurance Limited (EIL) and the pre-accident valuation (PAV) they placed on his car after it was deemed a total loss following a road traffic accident. What happened Mr K held a motor insurance policy, underwritten by EIL. Unfortunately,... (4 pages)View decision -
Decision Reference DRN-4120895
8 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4120895 The complaint Ms A complains that Great Lakes Insurance SE has unfairly declined her travel insurance claim. Any reference to Great Lakes also includes its agents. What happened In August 2022 Ms A booked a trip abroad, departing on 3 October 2022 and returning on 7 October 202... (4 pages)View decision -
Decision Reference DRN-4163395
8 Jun 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4163395 Complaint Mrs O has complained that National Westminster Bank Plc (“NatWest”) irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. Background One of our adjudicators looked at this complaint and thought NatWest... (3 pages)View decision -
Decision Reference DRN-4111895
7 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4111895 The complaint Mr T complains about how UK Insurance Limited dealt with and progressed a claim he made under his household insurance following an escape of water. What happened The background to this complaint and my initial conclusions were set out in my provisional jurisdictio... (3 pages)View decision -
Decision Reference DRN-4176594
7 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4176594 The complaint 2 complains about Covea Insurance plc (“Covea”) for declining its insurance claim for subsidence and consequential damage. 2 wants Covea to accept the claim and undertake monitoring and investigations as recommended. What happened 2 is a limited company made up of... (3 pages)View decision -
Decision Reference DRN-4177069
7 Jun 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4177069 The complaint Mrs W complains to MI Vehicle Finance Limited (‘MI’) about a van it financed. What happened Mrs W was supplied a small combo van from MI on hire purchase in September 2020. However, about 12 months later she contacted MI to explain there had been serious mechanica... (6 pages)View decision -
Decision Reference DRN-4002870
7 Jun 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4002870 The complaint Mr S complains that Royal & Sun Alliance Insurance Limited (RSA) voided his home insurance policy following a claim for storm damage. What happened In November 2021 Mr S made a claim on his home insurance for damage to his roof at the gable end of his house. H... (6 pages)View decision -
Decision Reference DRN-4047599
7 Jun 2023 HDI Global Specialty SE UpheldInsuranceDRN-4047599 The complaint Miss C has complained that HDI Global Specialty SE (HDI) has rejected a claim for veterinary treatment for her dog on the ground that the condition claimed for was identified within 14 days of her taking out the policy and therefore excluded. What happened Miss C ... (3 pages)View decision -
Decision Reference DRN-4096033
7 Jun 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4096033 The complaint Mr and Mrs D are unhappy with the way Great Lakes Insurance SE (‘Great Lakes’) handled their claim. What happened Mr and Mrs D have a travel insurance policy underwritten by Great Lakes. They made a claim following a trip abroad when their return flight was cancel... (2 pages)View decision -
Decision Reference DRN-4166881
7 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4166881 The complaint Mr M has complained that HSBC UK Bank Plc are holding him liable for debts which he says were the result of ID theft. What happened This complaint surrounds an HSBC overdraft and credit card which were taken out over the internet in Mr M’s name in early 2022. Both... (3 pages)View decision
