We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4171508
7 Jun 2023 East End Fair Finance Limited UpheldConsumer CreditDRN-4171508 The complaint Mr G says East End Fair Finance Limited, trading as Fair Finance, irresponsibly lent to him. What happened Fair Finance approved two loans for Mr G. The first was in November 2019 for £500 to be repaid over 14 months at £58 a month. The second was in July 2021 for... (3 pages)View decision -
Decision Reference DRN-4124777
7 Jun 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4124777 The complaint Mr R is unhappy that Wise Payments Limited closed his account without notice and didn’t return the £20 that was present in the account to him. Mr R is also unhappy that the closure of his account meant he could no longer access his account statements, and that Wis... (4 pages)View decision -
Decision Reference DRN-3963935
7 Jun 2023 QIC Europe Ltd UpheldInsuranceDRN-3963935 The complaint Miss R and Miss W have complained about QIC Europe Ltd. They aren’t happy about the way it dealt with a claim under their home insurance policy. What happened Miss R and Miss W made a claim under their home insurance policy after a storm caused a significant amoun... (2 pages)View decision -
Decision Reference DRN-4115298
7 Jun 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4115298 The complaint Miss R complains about AA Underwriting Insurance Company Limited’s decision to decline a claim for a damaged sofa. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Miss R has home insurance un... (3 pages)View decision -
Decision Reference DRN-3853526
7 Jun 2023 Evelyn Partners Investment Management Services Limited UpheldInvestmentsDRN-3853526 The complaint Mr S complains that Evelyn Partners Investment Management Services Limited, trading as Bestinvest, caused delays in the transfer of his stocks and shares ISA to another provider. He wants compensation for the poor customer service he says he received, and for the ... (2 pages)View decision -
Decision Reference DRN-4087257
7 Jun 2023 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-4087257 The complaint Mr M has complained that Pensionhelp Limited gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Policy (PPP). What happened In March 2016, Tata St... (24 pages)View decision -
Decision Reference DRN-4175821
7 Jun 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-4175821 The complaint Mr L complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. AJH Financial Services Ltd is responsible for answering this complaint and so to keep things consistent, I’ll ... (12 pages)View decision -
Decision Reference DRN-3764862
7 Jun 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3764862 The complaint Mr T complains about the advice given by Inspirational Financial Management Ltd (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel to a personal pension. He says the advice was unsuitable for him and bel... (11 pages)View decision -
Decision Reference DRN-4131840
7 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4131840 The complaint Mrs B, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Mrs B was advanced several loans from Morses under two different identification numbers. Morses s... (6 pages)View decision -
Decision Reference DRN-4161057
7 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4161057 The complaint Ms R complains that Bank of Scotland plc trading as Halifax (“Halifax”) didn’t do enough to protect her when she was the victim of a social media investment scam. What happened The background to this complaint is well known to both parties, and so I’ll only refer ... (6 pages)View decision
