We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
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Decision Reference DRN-3339584
30 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3339584 The complaint and what happened Mrs N complains Barclays Bank UK PLC won’t reimburse money she lost when she fell victim to a scam. She also complains that as part of that scam, she took out a loan for £50,000 but it didn’t do enough checks to ensure it was affordable for her. ... (3 pages)View decision -
Decision Reference DRN-3337886
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3337886 The complaint Mr T complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he fell victim to a scam involving several companies between mid-2015 and early-2016. He thinks Halifax is responsible for his loss as it failed to identify the scam.... (4 pages)View decision -
Decision Reference DRN-3396807
30 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3396807 The complaint Mr S complains about Options UK Personal Pensions LLP, (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self- Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated bu... (16 pages)View decision -
Decision Reference DRN-3373954
30 Mar 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3373954 The complaint Mr S says he was given unsuitable advice to switch personal pensions into a self- invested personal pension (SIPP) and make unsuitable high-risk investments. The investments have since failed, and Mr S has lost the pension money he invested. Mr S says Quilter Fina... (7 pages)View decision -
Decision Reference DRN-2930323
30 Mar 2022 Premium Credit Limited UpheldConsumer CreditDRN-2930323 The complaint Mr F is unhappy that Premium Credit Limited (PCL) didn’t do more to support him with his repayments on a running account credit agreement, when he got into financial difficulty after the start of the Covid-19 pandemic. What happened Mr F had a private hire motor i... (3 pages)View decision -
Decision Reference DRN-3248975
30 Mar 2022 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-3248975 The complaint Mrs H complains about a declined request to write off her debt with Capquest Debt Recovery Limited (“Capquest”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll fo... (1 page)View decision -
Decision Reference DRN-3354788
30 Mar 2022 Houghton Edwards LLP UpheldInvestmentsDRN-3354788 The complaint Mr L and Mrs L (‘the complainants’) say a partner in Houghton Edwards LLP (‘HE’) churned their Pension and Investment Accounts to generate commission and that he did so through investment switches conducted without their knowledge and without their consent/authori... (5 pages)View decision -
Decision Reference DRN-3081802
30 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3081802 The complaint Miss O complains that two loans she took out with Everyday Lending Limited (trading as Everyday Loans) were unaffordable and should not have been provided. What happened Miss O took out a loan (Loan 1) with Everyday Loans in June 2017 for £1,000. The loan was for ... (3 pages)View decision -
Decision Reference DRN-3394907
30 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3394907 The complaint Mrs M complains about the service she received after she contacted Lloyds Bank PLC (“Lloyds”) for support due to Covid-19. What happened Mrs M had two credit card accounts with Lloyds. The first account was opened in February 2016. It benefitted from a promotional... (5 pages)View decision -
Decision Reference DRN-3396058
30 Mar 2022 Skyline Direct Limited UpheldConsumer CreditDRN-3396058 The complaint Ms F complains (through a representative) that Skyline Direct Limited (Skyline) didn’t carry out effective affordability checks. Had it done so, then Ms F wouldn’t have been provided with the loans. What happened Ms F took at least nine loans between February 2015... (8 pages)View decision
