We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4044115
5 Jun 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4044115 The complaint Mrs A has complained that Financial Administration Services Limited (“Financial Administration”) accessed her account without authorisation and changed her title. Background Mrs A holds an investment account with Financial Administration. Earlier this year she con... (3 pages)View decision -
Decision Reference DRN-4136214
5 Jun 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4136214 The complaint Mr B complains that he the compensation he has been offered by The Royal London Mutual Insurance Society Limited (“Royal London”) for its provision of inappropriate advice, or insufficient information, about making some additional pension contributions, is unfair.... (4 pages)View decision -
Decision Reference DRN-4075004
5 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4075004 The complaint Mr R, through a representative, says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened This complaint is about two 18-month instalment loans that 118 118 Money provided to Mr R. The first was in February 2018 for £2,000. The... (3 pages)View decision -
Decision Reference DRN-4141733
5 Jun 2023 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-4141733 The complaint Mr G has complained about the length of time it took Embark Investment Services Limited to switch his pension with them to his new provider. He says the delays they caused resulted in him losing out on investment growth in his new pension. Mr G would like Embark t... (7 pages)View decision -
Decision Reference DRN-4032066
5 Jun 2023 Whiting Group Limited UpheldPensions and AnnuitiesDRN-4032066 The complaint Mr B complains about the advice Whiting Group Limited (‘WGL’) gave in connection with a potential transfer of benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this ha... (9 pages)View decision -
Decision Reference DRN-4171163
5 Jun 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4171163 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) put his pension fund into an investment that later went into receivership. He says L&C should compensate him for his loss. Options UK Personal Pensions LLP (‘Options’) has been dealing with... (34 pages)View decision -
Decision Reference DRN-4072859
5 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4072859 The complaint Mr C is complaining that U K Insurance Limited (UKI) cancelled his car insurance policy. What happened In September 2022 Mr C missed a monthly payment on his finance agreement that he took out to pay the annual premium for his car insurance policy. UKI wrote to hi... (2 pages)View decision -
Decision Reference DRN-4162783
5 Jun 2023 abrdn Financial Planning And Advice Limited UpheldPensions and AnnuitiesDRN-4162783 The complaint Mrs R complains that delay by 1825 Financial Planning and Advice Limited (1825) in providing her with advice about transferring her occupational pension scheme (OPS) benefits to a self invested personal pension (SIPP) meant the cash equivalent transfer value (CETV... (7 pages)View decision -
Decision Reference DRN-4166273
5 Jun 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4166273 The complaint Ms P complains that Metro Bank PLC did not action a transfer request for her Individual Savings Account (ISA). What happened Ms P says that her ISA with Metro Bank expired on 30 May 2022. She says she actioned a transfer request to another provider, but that, twic... (4 pages)View decision -
Decision Reference DRN-3980905
5 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3980905 The complaint Mr O complains that Barclays Bank UK PLC closed his account without providing a reason or notice and registered a default against his name. He’d like his account reopened and compensation for the impact. What happened Mr O had an account with Barclays. On 12 Octob... (2 pages)View decision
