We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4334185
27 Sep 2023 The Ancient Order of Foresters Friendly Society Limited UpheldInsuranceDRN-4334185 The complaint Mr D has complained that The Ancient Order of Foresters Friendly Society Limited trading as Foresters Friendly Society (Foresters) declined a claim made under his sickness and accident policy. What happened The facts of this complaint are well known to both partie... (2 pages)View decision -
Decision Reference DRN-4063393
27 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4063393 The complaint Mr K complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr K says he was approache... (41 pages)View decision -
Decision Reference DRN-4305317
27 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4305317 The complaint Miss S complains that Monzo Bank Ltd (Monzo) wouldn’t refund money she lost in an investment scam. What happened What Miss S says: Miss S is represented by a third-party claims firm. She is a student living on a student income. She inherited some money from her la... (5 pages)View decision -
Decision Reference DRN-4365351
27 Sep 2023 Covea Insurance plc UpheldInsuranceDRN-4365351 The complaint W complains Covea Insurance plc avoided its business protection policy and declined to cover its claim under the directors and officers section. W is represented in bringing this complaint by its director. I’ll call him Mr M. What happened W ran a business under a... (9 pages)View decision -
Decision Reference DRN-3456046
27 Sep 2023 The Pension Drawdown Company Limited UpheldPensions and AnnuitiesDRN-3456046 The complaint Mr N complains about the advice given by The Pension Drawdown Company Limited (‘PDC’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused... (10 pages)View decision -
Decision Reference DRN-4354350
27 Sep 2023 Experian Limited UpheldBanking and PaymentsDRN-4354350 The complaint Ms K complains that Experian Limited allowed a third party to set up an account and fraudulently gain access to her credit file. What happened Ms K has explained she is in a legal dispute with a family member. On 5 March 2021 Ms K received a notification that her ... (2 pages)View decision -
Decision Reference DRN-4370513
27 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4370513 The complaint Mr T, through a representative, says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr T took out two instalment loans from ELL. Loan 1, in March 2020, was for £3,000 over 24 months. The monthly repayments were ... (4 pages)View decision -
Decision Reference DRN-4357429
27 Sep 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-4357429 The complaint Miss M complains that she’s been unable to complete a balance transfer to repay her Zopa Bank Limited credit card. What happened Miss M has a credit card with Zopa. In November 2022 Miss M opened a new credit card with a business I’ll refer to as N with a 33 month... (3 pages)View decision -
Decision Reference DRN-4192079
27 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4192079 The complaint This complaint is about a mortgage and linked mortgage current account (MCA) that Mr S holds with Barclays Bank UK PLC. The mortgage was due for repayment in February 2027, but changes to the monthly direct debit Mr S made, based on information and guidance from B... (3 pages)View decision -
Decision Reference DRN-4061967
27 Sep 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4061967 The complaint Mr B complains that The Co-operative Bank p.l.c. (“Co-op”) gave him incorrect information about the terms of his account. What happened Mr B says that when he opened his bank account with the Co-op he was told he’d have to credit a minimum amount each month. He sa... (2 pages)View decision
