We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4092647
27 Sep 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4092647 The complaint Mr G complains that Madison CF UK Limited trading as 118 118 Money (‘118 118 Money’) is holding him liable for a transaction he didn’t authorise. What happened Mr G managed various credit and debit cards through a third-party app, I’ll refer to as “C”. Mr G had up... (3 pages)View decision -
Decision Reference DRN-4365183
27 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4365183 The complaint Mr F complains that National Westminster Bank Plc blocked his account and didn’t allow him access to funds paid into his account. He’s also unhappy that his address details were incorrect and with the service he recevied. What happened Mr F had an account with Nat... (8 pages)View decision -
Decision Reference DRN-4313908
27 Sep 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4313908 The complaint Mr T complains about a car he acquired under a hire purchase agreement with Blue Motor Finance Ltd (“BMF”). What happened In October 2022 Mr T entered into a hire purchase agreement with BMF for a used car. The car was eight years old, the mileage was over 98,000 ... (3 pages)View decision -
Decision Reference DRN-4369827
27 Sep 2023 St Andrew's Insurance plc UpheldInsuranceDRN-4369827 The complaint Mr and Mrs G have complained about the amount St Andrew’s Insurance Plc have paid in settlement of their claim under their Home Insurance Policy for the repairs and redecoration of their home following a flood. They’ve also complained about the distress and inconv... (6 pages)View decision -
Decision Reference DRN-4067947
27 Sep 2023 Bank of Scotland Plc UpheldMortgagesDRN-4067947 The complaint Mr S complains that Bank of Scotland plc trading as Halifax said he could port his mortgage without paying an Early Repayment Charge, but then asked him to pay an ERC. When Halifax resolved this, it also told him it had wrongly increased the lending on his mortgag... (3 pages)View decision -
Decision Reference DRN-4321251
27 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4321251 The complaint Mr B and Mrs G have complained that delay by Barclays Bank UK PLC in removing a legal charge from their property title caused delays in completion of their new lifetime equity release mortgage taken out through a different lender. As a result of the delay, Mr B an... (3 pages)View decision -
Decision Reference DRN-4251013
27 Sep 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4251013 The complaint Mr B is unhappy that Tide Platform Ltd (trading as Tide) won’t refund money he’s lost as a result of a scam. What happened Mr B needed a van for his business, and says he saw an advert for the kind of van he wanted on a well-known online marketplace. He contacted ... (4 pages)View decision -
Decision Reference DRN-4197994
27 Sep 2023 Sky UK Limited UpheldConsumer CreditDRN-4197994 The complaint Mr M has complained about the way Sky UK Limited is reporting a fixed sum loan agreement on his credit file. What happened Mr M entered into a fixed sum loan agreement with Sky in October 2022 to purchase a device. Mr M noticed the loan was showing as a telecommun... (2 pages)View decision -
Decision Reference DRN-4370001
27 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4370001 The complaint Ms G complains that Admiral Insurance (Gibraltar) Limited has avoided her home insurance policy due to misrepresentation and turned down her claim because of this. What happened In April 2022 Ms G took out home insurance cover with Admiral. A few months later she ... (4 pages)View decision -
Decision Reference DRN-4349919
27 Sep 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4349919 The complaint Miss R complains that Santander UK Plc (“Santander”) irresponsibly granted her a credit card she couldn’t afford to repay. What happened In April 2021 Miss R entered into an agreement with Santander to have access to credit by way of a credit card account. She was... (3 pages)View decision
