We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
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Decision Reference DRN-4331615
27 Sep 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4331615 The complaint Mr O complains about the advice given by David Stock & Co Limited (‘DSCL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and caused h... (14 pages)View decision -
Decision Reference DRN-4105880
27 Sep 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4105880 The complaint Mrs A complains on behalf of E (a limited company) that Advanced Payment Solutions Limited (trading as Cashplus) won’t refund money she lost as a result of a scam. What happened Mrs A is a director of A, a limited company which has an account with Cashplus. In Jun... (3 pages)View decision -
Decision Reference DRN-4038575
27 Sep 2023 Bloomfield Financial Limited UpheldPensions and AnnuitiesDRN-4038575 The complaint Mr B complains about advice provided by Bloomfield Financial Limited (Bloomfield) to transfer his defined benefit occupational pension (DB) scheme to a self invested personal pension (SIPP). What happened Bloomfield had advised Mr B in early 2018 in connection wit... (7 pages)View decision -
Decision Reference DRN-4188521
27 Sep 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4188521 The complaint Mrs H is unhappy that Wise Payments Limited, trading as Wise, didn’t apply a guaranteed exchange rate to her currency exchange instruction. What happened Mrs H wanted to take advantage of a favourable exchange rate between Canadian Dollars (“CAD”) and UK Pounds (“... (3 pages)View decision -
Decision Reference DRN-4245449
27 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4245449 The complaint Mr V complains that HSBC UK Bank plc (HSBC) didn’t apply airmiles to some transactions on his HSBC credit card despite telling him it would. He would like an apology for mis selling the card, and compensation for the air miles not credited. What happened The detai... (2 pages)View decision -
Decision Reference DRN-4240357
27 Sep 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4240357 The complaint Mr M complains The Royal Bank of Scotland plc (RBS) refused to provide him with copy bank statements for a period when he was party to a joint bank account with his ex-wife. What happened Mr M says he was going through a divorce settlement with his ex-wife and nee... (2 pages)View decision -
Decision Reference DRN-4367455
27 Sep 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4367455 The complaint B, a limited company, is unhappy Bank of Ireland (UK) Plc (Bank of Ireland) closed its account. The complainant here is B. However, I may also refer to Mr W throughout my decision as he is the beneficial owner of B and has been driving this complaint. I should mak... (4 pages)View decision -
Decision Reference DRN-4314358
27 Sep 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4314358 The complaint Mrs M has complained about Tesco Underwriting Limited’s (‘Tesco’s’) proposed settlement of a claim she made for jewellery that was stolen during a burglary at her property. What happened In March 2022, Mrs M’s home was burgled and approximately 70 items of jewelle... (5 pages)View decision -
Decision Reference DRN-4306333
27 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4306333 The complaint Mr J is unhappy with the service provided by Bank of Scotland Plc (trading as Halifax) when he visited his local branch to ask for help with his online banking. What happened Mr J visited his local branch of Halifax to get some help with his online banking. He sai... (2 pages)View decision -
Decision Reference DRN-4286112
27 Sep 2023 Solutions Financial Services UpheldPensions and AnnuitiesDRN-4286112 The complaint Mr V is represented. He says Solutions Financial Services (‘SFS’) gave him unsuitable advice in 2011 to move two Personal Pensions (‘PPs’) into a Self-Invested Personal Pension (‘SIPP’) and to invest the SIPP in The Resort Group (‘TRG’) Unregulated Collective Inve... (8 pages)View decision
