We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4047431
5 Jun 2023 Work Work Limited UpheldConsumer CreditDRN-4047431 The complaint Mrs B complains that she was mis-sold a fixed sum loan by Work Work Limited. The loan was provided under the Green Deal scheme to finance the installation of solar panels on her property. What happened Mrs B is represented in this complaint. But, for the sake of s... (3 pages)View decision -
Decision Reference DRN-4066883
5 Jun 2023 Life's Great Limited UpheldMortgagesDRN-4066883 The complaint Miss K and Mr S have complained about the poor customer service they received from Life’s Great Limited trading as Mojo Mortgages during the course of a mortgage application. To settle the complaint, Miss K and Mr S would like t be compensated for their losses. Wh... (3 pages)View decision -
Decision Reference DRN-4167407
5 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4167407 The complaint Mr H is unhappy with how UK Insurance Limited (UKI) had handled a claim for subsidence damage made under his home insurance policy. He’s said there is still outstanding work UKI needs to provide settlement for. UKI appointed various agents to work on its behalf wh... (11 pages)View decision -
Decision Reference DRN-4163464
5 Jun 2023 First Data Europe Limited UpheldBanking and PaymentsDRN-4163464 The complaint A company which I’ll call ‘K’ complains that First Data Europe Limited (trading as Clover Merchant Services) incorrectly closed their account which meant they couldn’t take card payments. The complaint is brought on K’s behalf by their director, Mr S. What happene... (4 pages)View decision -
Decision Reference DRN-4150594
5 Jun 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4150594 The complaint Mr K complains that Fairmead Insurance Limited declined a claim he made under a buildings insurance policy for damage to his garage. Reference to Mr K includes anything said or done by his representative. What happened As the circumstances aren’t in dispute, I’ll ... (3 pages)View decision -
Decision Reference DRN-4166555
5 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4166555 Complaint Mr P has complained about personal loans Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loans were unaffordable. Background 118 118 Money provided Mr P with a loan for £1,500.00 in February 2016. This loan had an APR of 169.9% and a te... (3 pages)View decision -
Decision Reference DRN-3607283
4 Jun 2023 Freetrade Limited UpheldInvestmentsDRN-3607283 The complaint Ms J complains Freetrade Limited’s trading app was not fit for purpose and its service failed to take proper account of her needs including needs arising from disability. She says these failings caused her to suffer financial loss as well as distress and inconveni... (7 pages)View decision -
Decision Reference DRN-4164219
2 Jun 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4164219 The complaint Mr H complains about the delays that he says ReAssure Limited (ReAssure) caused during the process of setting up joint life annuities for his three pension plans. He says the delay in making the payments three months after his selected retirement date (SRD) has st... (6 pages)View decision -
Decision Reference DRN-4139939
2 Jun 2023 Independently East Ltd UpheldInvestmentsDRN-4139939 The complaint Miss C complains about the failure of Independently East Ltd (IEL) to provide information about and to return funds transferred to it for investment. What happened In June 2015 Miss C transferred £4,000 to IEL to be invested on her behalf. Miss C says she hasn’t b... (5 pages)View decision -
Decision Reference DRN-4139932
2 Jun 2023 Independently East Ltd UpheldInvestmentsDRN-4139932 The complaint Mr C complains about the failure of Independently East Ltd (IEL) to provide information about and to return funds transferred to it for investment. What happened In 2011 Mr C received advice from IEL, through an adviser Mr E, to invest £80,000 in a Prudential bond... (7 pages)View decision
