We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4076261
2 Jun 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4076261 The complaint C, a limited company, complains about how Markerstudy Insurance Company Limited handled a claim on its commercial motor insurance policy. C is represented in this matter by Mr B, one of its directors. He wants compensation for his hire costs and trouble and upset.... (3 pages)View decision -
Decision Reference DRN-3720076
2 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3720076 The complaint Mr M complains that Monzo Bank Ltd won’t refund the money he lost, after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and base... (4 pages)View decision -
Decision Reference DRN-4161901
2 Jun 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4161901 The complaint Mrs H’s complaint is about the delays caused by WPS ADVISORY Ltd when she transferred her defined benefit occupational pension scheme (OPS) to a Self-Invested Personal Pension (SIPP). What happened In summary, Mrs H’s OPS had an arrangement with WPS Advisory Ltd (... (5 pages)View decision -
Decision Reference DRN-3901454
2 Jun 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-3901454 The complaint Mrs L complains that Chetwood Financial Limited (trading as LiveLend) is holding her liable for a loan which she says she did not consent to. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here... (3 pages)View decision -
Decision Reference DRN-3963724
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3963724 The complaint Mr W complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4090054
2 Jun 2023 ReAssure Limited UpheldInvestmentsDRN-4090054 The complaint Mr M complains that he received less than he was expecting when an endowment policy he held with ReAssure Limited matured. In order to put matters right Mr M would like ReAssure to pay him the ‘correct amount’ he feels he should have received. What happened Mr M t... (3 pages)View decision -
Decision Reference DRN-4105775
2 Jun 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4105775 The complaint Mr N complains about Advantage Insurance Company Limited’s decision to decline a claim under his home insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr N has home insurance... (3 pages)View decision -
Decision Reference DRN-4125858
2 Jun 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4125858 The complaint Mr M complains about the advice Quilter Financial Services Ltd gave to him to transfer the benefits from one of his defined-benefit (‘DB’) occupational pension schemes to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and bel... (8 pages)View decision -
Decision Reference DRN-4046676
2 Jun 2023 Society of Lloyd's UpheldInsuranceDRN-4046676 The complaint Mr B has complained that Society of Lloyd’s trading as Lloyd’s of London (‘SOL’) unfairly increased the cost of his income protection policy. What happened Mr B took out an income protection insurance policy in 2019 which was renewable monthly. In July 2020, Mr B ... (3 pages)View decision -
Decision Reference DRN-4070337
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4070337 The complaint Mrs E complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted her application to transfer her defined benefit pension into a self-invested personal pension (‘SIPP’) and invest her funds in a Friends Provident International (‘FPI’) bond.... (40 pages)View decision
