We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4164732
2 Jun 2023 Embark Investment Services Limited UpheldInvestmentsDRN-4164732 The complaint Ms P complains about the time it has taken Embark Investment Services Limited (Embark) to transfer her stocks and shares ISA to a new provider. She says Embark refused her initial request in December 2021 because it held incorrect information about her national in... (15 pages)View decision -
Decision Reference DRN-4167676
2 Jun 2023 QIC Europe Ltd UpheldInsuranceDRN-4167676 The complaint Mrs L complains about QIC Europe Ltd’s handling of her home insurance (buildings) claim. QIC is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As QIC has accepted it is accountable for the actions of the... (6 pages)View decision -
Decision Reference DRN-4154909
2 Jun 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-4154909 The complaint Mr S complains that Pinnacle Insurance Plc gave him misleading information about making pet insurance claims for his dog. What happened In August 2017 Mr S got a rescue dog I’ll call “B”. He noticed in June 2022 that “B”’s rear legs were shaking. And in July 2022 ... (3 pages)View decision -
Decision Reference DRN-4143136
2 Jun 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4143136 The complaint Mr C complains that Mr Y, working at Future Wealth Management (FWM) - which was an appointed representative (AR) of Pi Financial Ltd (Pi) – gave him unsuitable advice to move his pensions to a self-invested personal pension (SIPP) and invest in funds that were too... (10 pages)View decision -
Decision Reference DRN-4112102
2 Jun 2023 Radcliffe & Company (Life & Pensions) Limited UpheldPensions and AnnuitiesDRN-4112102 The complaint Mr L complains about the advice given by Radcliffe & Company (Life & Pensions) Limited (‘Radcliffe’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme along with two defined-contribution (‘DC’) pensions, to a self-investe... (11 pages)View decision -
Decision Reference DRN-4109049
2 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4109049 The complaint Mr and Mrs A complain because AWP P&C SA (‘AWP’) hasn’t paid their travel insurance claim relating to a medical emergency while they were on holiday. What happened Mr and Mrs A held a travel insurance policy provided by AWP. Unfortunately, on the final day of ... (3 pages)View decision -
Decision Reference DRN-4048702
2 Jun 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4048702 The complaint Mr O complained about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme to a personal pension plan, in 2010. He says the advice was unsuitable for him and believes this has caused him a financial loss. JLT Wealth Ma... (11 pages)View decision -
Decision Reference DRN-4166448
2 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4166448 The complaint Miss D complains HSBC UK Bank Plc has not treated her fairly when she tried to dispute a number of payments on her credit card. What happened I issued a provisional decision on this case on 17 May 2023 in which I outlined the background leading up to my review of ... (3 pages)View decision -
Decision Reference DRN-3969990
2 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3969990 The complaint Mr M, a sole trader, is unhappy with several aspects of the service he received from Santander UK Plc regarding a Bounce Back Loan (“BBL”). What happened Mr M successfully applied to Santander for a £50,000 BBL. However, when Santander reviewed Mr M’s account, the... (4 pages)View decision -
Decision Reference DRN-4128723
2 Jun 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-4128723 The complaint Mr S complains about the advice given by Chequers Wealth Management Limited (Chequers) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme (‘OPS’) to a personal pension. He says the advice was unsuitable for him and believes this h... (8 pages)View decision
