We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125716 results
-
Decision Reference DRN-4321437
26 Sep 2023 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-4321437 The complaint Mrs V complains about how Ocaso SA, Compania de Seguros y Reaseguros (“Ocaso”) handled her claim on her home insurance. What happened Mrs V owns a property that benefits from a home insurance policy that’s underwritten by Ocaso. Previously, she jointly owned the p... (4 pages)View decision -
Decision Reference DRN-4363654
26 Sep 2023 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-4363654 The complaint The complaint in this case relates to the delay in transferring Ms R’s pension from Phoenix Life Limited (Phoenix) to Elevate. Ms R has stated that during these delays investment market movements have caused a financial loss. What happened Below I have detailed th... (5 pages)View decision -
Decision Reference DRN-4310121
26 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4310121 The complaint Mr J complains that Bank of Scotland plc unfairly blocked his account access and required him to attend a branch to remove any account restrictions. What happened Mr J says Bank of Scotland (BoS) blocked his account access following telephone calls he made to it a... (3 pages)View decision -
Decision Reference DRN-4358522
26 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4358522 The complaint Mr and Mrs A complain that they were unable to re-mortgage their buy to let properties because Barclays Bank UK PLC wrongly recorded mortgage arrears on their credit files. By the time this was corrected, interest rates had increased. They ask for compensation. Wh... (4 pages)View decision -
Decision Reference DRN-4353592
26 Sep 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4353592 The complaint Mr M complains about the way American Express Services Europe Limited (AESEL) handled his request for money back in respect of an item he bought using his AESEL credit card. What happened On 30 December 2020 Mr M bought a piece of furniture from a supplier I’ll ca... (3 pages)View decision -
Decision Reference DRN-4335682
26 Sep 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-4335682 The complaint Mr F complains that Embark Services Limited (Embark) caused unnecessary delays to the transfer of his pension from Embark to Hargreaves Lansdown (HL). Mr F has stated that investment market movements during the delay period have caused financial loss. In addition,... (5 pages)View decision -
Decision Reference DRN-4276737
26 Sep 2023 Ageas Insurance Limited UpheldInsuranceDRN-4276737 The complaint Mr S and Mrs R complain about the way Ageas Insurance Limited has handled a claim they made on their home insurance policy for damage. What happened In 2021, Mr S and Mrs R’s home was damaged by a car. They have a home insurance policy with Ageas. The policy cover... (3 pages)View decision -
Decision Reference DRN-4342109
26 Sep 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4342109 The complaint Mrs M complains about how The National Farmers' Union Mutual Insurance Society Limited (“NFU”) handled her claim on her home insurance policy following a fire at her property. What happened Mrs M had a home insurance policy with NFU. In March 2021 she made a ... (5 pages)View decision -
Decision Reference DRN-4369090
26 Sep 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4369090 The complaint Mr W complains that Bank of Ireland (UK) Plc (Bank of Ireland) unfairly closed his accounts. What happened The facts of this case are known to both parties so I will summarise below. Mr W had two business accounts with Bank of Ireland, which he’d had for a number ... (6 pages)View decision -
Decision Reference DRN-4359808
26 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4359808 The complaint Mr C complains that Great Lakes Insurance SE unfairly declined a claim under his mobile and gadget insurance policy. Where I refer to Great Lakes, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened Mr C was... (2 pages)View decision
