We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4166938
2 Jun 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4166938 The complaint Mr A complains that Barclays Bank UK PLC made errors which caused delays when he tried to switch products. He says interest rates increased during the delay and asks that Barclays applies a lower interest rate to his mortgage. What happened Mr A has a mortgage wit... (2 pages)View decision -
Decision Reference DRN-4021041
2 Jun 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4021041 The complaint Mr S complains Zopa Bank Limited lent to him irresponsibly. Mr S is represented by his wife, Mrs S, in bringing this complaint. What happened Mr S’ wife fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pa... (4 pages)View decision -
Decision Reference DRN-4019383
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4019383 The complaint Mr K complains that Options UK Personal Pensions LLP (Options), caused delays when transferring his self-invested personal pensions (SIPP). What happened Mr K said that in October 2020 he completed an application form for a SIPP with Options. It received it on 26 ... (14 pages)View decision -
Decision Reference DRN-4142503
2 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4142503 The complaint Mr J complained that Barclays Bank UK PLC (trading as Barclaycard) increased his monthly minimum credit card payment without his consent and without warning him. He is also unhappy with the way it has handled his complaint. What happened In March 2021, Mr J took a... (4 pages)View decision -
Decision Reference DRN-4077443
2 Jun 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4077443 The complaint Mrs M complains about AA Underwriting Insurance Company Limited (AAUICL) trying to recover the cost of repairs for her car from her after she claimed on her car insurance policy. What happened Mrs M had a policy with AAUICL which was due to renew. AAUICL wrote to ... (3 pages)View decision -
Decision Reference DRN-4005590
2 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4005590 The complaint Mr K says Morses Club PLC irresponsibly lent to him. What happened Morses lent Mr K five home credit loan. From the information provided, Mr K’s borrowing history is as follows: Loan Start Date End Date Capital Amount Interest amount Term Repayment amount 1 23/10/... (3 pages)View decision -
Decision Reference DRN-4165921
2 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4165921 The complaint Mr T and Mrs H complain because AWP P&C SA (‘AWP’) hasn’t paid a claim for a cancelled trip under their travel insurance policy. What happened Mr T and Mrs H held single trip travel insurance, provided by AWP. They were due to travel on a UK break in December ... (3 pages)View decision -
Decision Reference DRN-4154847
2 Jun 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4154847 The complaint Ms C complains that Aviva Life & Pensions UK Limited should honour the original annuity quote it gave her. What happened Ms C had a personal pension plan with Aviva, paying into it until April 2022. In November 2021 Aviva sent her a ‘wake up’ letter as she was... (5 pages)View decision -
Decision Reference DRN-4021794
2 Jun 2023 Covea Insurance plc UpheldInsuranceDRN-4021794 The complaint Mr and Mrs B have complained that Covea Insurance plc unfairly declined a claim under a pet insurance policy. What happened Mrs B took out a pet insurance policy with Covea on 18 February 2021 for a dog whom I’ll call C. The policy was renewed on 18 February 2022.... (3 pages)View decision -
Decision Reference DRN-4054731
2 Jun 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4054731 The complaint Mrs S complains that National Savings and Investments (NS&I) did not answer the phone or call her back in order for her to change her telephone numbers and access her funds. What happened Mrs S says that on 24 October 2022, she attempted to log into her NS&... (3 pages)View decision
