We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4288596
14 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4288596 The complaint Mr M and Ms M have complained about Nationwide’s actions to remove Ms M from a joint account with her son - Mr M. What happened The details of this complaint are well known to both parties and are set out in the investigator’s view of 20 July 2023, so I won’t repe... (3 pages)View decision -
Decision Reference DRN-4253045
14 Sep 2023 Quilter Financial Services Ltd UpheldMortgagesDRN-4253045 The complaint Mr and Mrs B complain that the appointed representative of Quilter Financial Services Ltd failed to ensure, when it recommended a new mortgage product to them In October 2021, that the offer from the lender would be available when their existing mortgage product e... (6 pages)View decision -
Decision Reference DRN-4276675
14 Sep 2023 Forester Life Limited UpheldPensions and AnnuitiesDRN-4276675 The complaint Mr R complains about the incorrect information he was given by Forester Life Limited (Forester Life) which he says prevented him from transferring his pension fund to another provider before it lost around £20,000 in value. He says the “lifestyling” option to whic... (7 pages)View decision -
Decision Reference DRN-4246662
14 Sep 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4246662 The complaint Mr C has complained that Chetwood Financial Limited trading as Better Borrow, acted irresponsibly when it provided him with a loan in 2022. Background Mr C applied for and was given a £6,000 loan repayable over 24 months by Better Borrow in November 2022. At the ... (2 pages)View decision -
Decision Reference DRN-4153925
14 Sep 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4153925 The complaint N, a limited company, complains that Metro Bank PLC (‘Metro’) won’t refund the money it lost after it fell victim to a purchase scam. Mr C, the director of N, represents it in its complaint. What happened In April 2022, N made two payments totalling £445 to a sel... (4 pages)View decision -
Decision Reference DRN-4347552
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-4347552 The complaint Ms G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Ms G says she would ... (8 pages)View decision -
Decision Reference DRN-3304904
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-3304904 The complaint Mrs G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Mrs G says she woul... (8 pages)View decision -
Decision Reference DRN-3304893
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-3304893 The complaint Miss G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Miss G says she wo... (8 pages)View decision -
Decision Reference DRN-4321880
14 Sep 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-4321880 The complaint Mr T has complained that Embark Services Limited delayed the completion of a new lease agreement for the commercial property held in his self-invested personal pension. Mr T has claimed that he’s suffered a financial loss as a result. What happened Mr T holds a se... (4 pages)View decision -
Decision Reference DRN-4089029
14 Sep 2023 Leeds Building Society UpheldMortgagesDRN-4089029 The complaint Ms G complains that Leeds Building Society unfairly declined her porting application. She asks that it agrees to port her mortgage or pays compensation. What happened In mid-2022 Ms G applied to port her mortgage and LBS agreed. Her purchase fell through. Ms G fou... (3 pages)View decision
