We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4049002
2 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4049002 The complaint Ms M, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms M was advanced six home collected loans and I’ve included some of the information we’ve receive... (5 pages)View decision -
Decision Reference DRN-4162455
1 Jun 2023 BUPA Insurance Limited UpheldInsuranceDRN-4162455 The complaint Mr K complains that BUPA Insurance Limited declined his health insurance claim. What happened Mr K has private medical insurance thorough his employer, BUPA is the insurer. He was diagnosed with a back problem. On 16 June 2021 Mr K had a caudal epidural, right L4 ... (7 pages)View decision -
Decision Reference DRN-3967025
1 Jun 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-3967025 The complaint Mr M complains that Marsh Finance Ltd (“Marsh Finance”) gave him incorrect information regarding the outstanding balance on his finance agreement. What happened Mr M took out a hire purchase agreement with a third-party who I’ll call “C”, in August 2017 to acquire... (3 pages)View decision -
Decision Reference DRN-4164965
1 Jun 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4164965 The complaint Mr H has complained that his pet insurer, Casualty & General Insurance Company (Europe) Ltd (“CGIC”), turned down a claim he made under the policy he has for his dog. CGIC is the underwriter of this policy i.e. the insurer. Throughout the claim Mr H was dealin... (5 pages)View decision -
Decision Reference DRN-4071273
1 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4071273 The complaint Mr S is unhappy with UK Insurance Limited trading as Direct Line (UKI) because of the unclear information given to him when he wanted to add a temporary additional vehicle to his commercial motor policy. Any reference to UKI includes all its agents. What happened ... (2 pages)View decision -
Decision Reference DRN-4164585
1 Jun 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4164585 The complaint Mr B complains that Bank of Scotland Plc (trading as Halifax) blocked his account and has not adequately compensated him for the inconvenience that caused. What happened On 24 March 2022 Halifax received a report that Mr B’s account had received funds as a result ... (2 pages)View decision -
Decision Reference DRN-4159069
1 Jun 2023 G & E Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4159069 The complaint Mr N complains about pension advice given by G & E Wealth Management Ltd (GEWM). He says the advice was unsuitable for him and believes this has caused a financial loss. What happened Mr N had a pension fund with a pension provider I’ll refer to as Firm A. Aro... (9 pages)View decision -
Decision Reference DRN-4143539
1 Jun 2023 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4143539 The complaint and what happened Mrs C complains that The Mortgage Works (UK) Plc’s The Mortgage Works (UK) Plc’s conveyancer made a catalogue of mistakes in its handling of her re-mortgage during the summer of 2021 which cost her both money and extreme stress and inconvenience.... (6 pages)View decision -
Decision Reference DRN-4163273
1 Jun 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4163273 The complaint Mrs W and Mr W complain about AXA Insurance UK Plc (“AXA”) for the way it has handled their claim following a fire at their home. They want AXA to reimburse them for the costs they have incurred and to be compensated for their distress and inconvenience. What happ... (3 pages)View decision -
Decision Reference DRN-3906460
1 Jun 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3906460 The complaint Mr H has complained that Aviva Life and Pensions UK Limited delayed the transfer of his pension to his annuity provider which resulted in Mr H receiving a lower annuity rate than he would have received had Aviva completed his pension transfer on time. What happene... (5 pages)View decision
