We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4102008
23 May 2023 Gain Credit LLC UpheldConsumer CreditDRN-4102008 The complaint Mr S complains that Gain Credit LLC trading as Lending Stream made an error when it didn’t remove adverse information from his credit file when it should have. What happened The adjudicator set out a very detailed background to this complaint, those facts aren’t i... (2 pages)View decision -
Decision Reference DRN-4138215
23 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4138215 The complaint Mr K and Miss V, through their representative, complain that Everyday Lending Limited, trading as Everyday Loans, lent to them irresponsibly. e What happened One loan was approved for them in May 2018 for £3,100 with a 24 month term repayable at £303.98. The total... (4 pages)View decision -
Decision Reference DRN-4118708
23 May 2023 Soteria Insurance Limited UpheldInsuranceDRN-4118708 The complaint Mr M’s complaint is about a claim he made on his Soteria Insurance Limited legal expenses insurance policy. All references to Soteria include their claims handlers. What happened Mr M made a claim on his Soteria Insurance Limited legal expenses insurance policy fo... (4 pages)View decision -
Decision Reference DRN-4147725
23 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4147725 The complaint Mr S is unhappy Great Lakes Insurance SE declined his claim for a stolen mobile phone. What happened Mr S took out insurance underwritten by Great Lakes in June 2022 to cover his mobile phone for accidental damage, theft, and loss. In July 2022 Mr S travelled to a... (3 pages)View decision -
Decision Reference DRN-4136679
23 May 2023 Vauxhall Finance plc UpheldConsumer CreditDRN-4136679 The complaint Miss P complains about the quality of a car she has been financing through an agreement with Vauxhall Finance plc, who I’ll call “Vauxhall Finance”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Inst... (3 pages)View decision -
Decision Reference DRN-4147229
23 May 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4147229 The complaint Ms C complains that National Savings and Investments (NS&I) provided her with poor customer service when she tried to reset a forgotten password. What happened Ms C says she forgot her password which resulted in her being unable to access her NS&I account ... (5 pages)View decision -
Decision Reference DRN-4135466
23 May 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4135466 The complaint T, a limited company, has complained ClearBank Limited won’t refund money lost from its account as a result of a scam. Mr B, a director, represents T in its complaint. What happened T holds a Tide business account with ClearBank Limited. For ease, I’ll refer to T’... (4 pages)View decision -
Decision Reference DRN-4141238
23 May 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4141238 The complaint Ms B complains that Hargreaves Lansdown Asset Management Limited (Hargreaves) failed to make her aware of a deadline to avoid tax on the benefits from her late father’s pension plan. And then made the decision to pay benefits too late for the deadline to be met. S... (7 pages)View decision -
Decision Reference DRN-4090927
23 May 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4090927 The complaint Y a company complains that Epayments Systems Ltd blocked its account and it wasn’t able to access its funds. Y would like compensation. Y is represented by Ms T. What happened The facts which led to Y bringing this complaint to our service are well known to both p... (3 pages)View decision -
Decision Reference DRN-4130745
23 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4130745 The complaint Mr C, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans (Everyday Loans) lent to him irresponsibly. What happened Mr C took one loan in September 2018 for £5,000 to pay off three or four payday loans and to help towards... (4 pages)View decision
