We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4126402
19 May 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4126402 The complaint Mrs W complains about errors by Tesco Personal Finance PLC when she closed her credit card. What happened Mrs W had a credit card with Tesco. In April 2022 Mrs W made a payment of £200 towards the outstanding balance and in May 2022 she made a final payment of £17... (2 pages)View decision -
Decision Reference DRN-3833433
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-3833433 The complaint Mr H complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the loan was misrepresented and negligently managed, and as a result he has suffered a financial loss.... (9 pages)View decision -
Decision Reference DRN-3715520
19 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3715520 The complaint Miss B has complained that HSBC UK Bank Plc has refused to refund her a £1,800 ‘faster payment’ which she says she didn’t make to an existing payee on her online account. Miss B said she had been contacted by someone claiming to be from HSBC who then locked her ac... (3 pages)View decision -
Decision Reference DRN-4093828
19 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4093828 The complaint E complains about delays by Lloyds Bank PLC following an application to open a business bank account. What happened On 13 March 2022 E’s director, Mr S, applied for a business account with Lloyds. Lloyds has explained it needed certified documents to complete the... (2 pages)View decision -
Decision Reference DRN-4141405
19 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4141405 The complaint Miss M complains that Wise Payments Limited won’t refund the money she lost when she was the victim of a scam. What happened In December 2021, Miss M received a phone call from someone who said they worked for Wise. The caller told her there was suspicious activit... (4 pages)View decision -
Decision Reference DRN-4031350
19 May 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4031350 The complaint Mr G complains about the advice Grove Pension Solutions Limited gave him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial ... (8 pages)View decision -
Decision Reference DRN-4089180
19 May 2023 Experian Limited UpheldConsumer CreditDRN-4089180 The complaint Mr D complains about access to his Experian Limited credit file. What happened In October 2020 Mr D signed up for a paid Experian subscription using an email address. The subscription was charged at £14.99 a month and gave Mr D access to his credit report and asso... (3 pages)View decision -
Decision Reference DRN-4018394
19 May 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4018394 The complaint Miss S complains that Metro Bank PLC did not return funds sent to an incorrect payee. What happened On 6 September 2022, Miss S intended to send £3,750 to her nephew’s account. However, she clicked on the incorrect payee stored on her Metro Bank app. As a result, ... (2 pages)View decision -
Decision Reference DRN-4141237
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-4141237 The complaint Mr B complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the security for the loan was misrepresented and as a result he has suffered a financial loss. What ha... (7 pages)View decision -
Decision Reference DRN-4139962
19 May 2023 Caspian Assured Ltd UpheldInsuranceDRN-4139962 The complaint Mr and Ms M complain that Caspian Assured Ltd (‘Caspian’) mis-sold them personal accident insurance policies. What happened In January 2020, Caspian telephoned Ms M in response to an enquiry she’d made about buying life insurance. Ms M confirmed she was seeking to... (5 pages)View decision
