We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3893625
19 May 2023 Funding Circle Ltd UpheldInvestmentsDRN-3893625 The complaint Mr B complains that Funding Circle Ltd provided misleading information when he invested in a peer to peer (P2P) opportunity it promoted on its platform. He says the security for the loan was misrepresented and as a result he has suffered a financial loss. What ha... (7 pages)View decision -
Decision Reference DRN-4136032
19 May 2023 Bennetts Motorcycling Services Limited UpheldInsuranceDRN-4136032 The complaint Mr V has complained about the information provided by Bennetts Motorcycling Services Limited (“Bennetts”) when he bought his motorcycle insurance policy. What happened Mr V bought motorcycle insurance through Bennetts in 2016. He bought a new policy through Bennet... (3 pages)View decision -
Decision Reference DRN-4130570
19 May 2023 Covea Insurance plc UpheldInsuranceDRN-4130570 The complaint Mr H complains that Covea Insurance plc declined his claim for storm damage to his home. What happened Mr H had a home insurance policy that was underwritten by Covea. It had a home emergency extension that was underwritten by another insurer. In September 2022 he... (2 pages)View decision -
Decision Reference DRN-4024061
19 May 2023 Stagemount Limited UpheldConsumer CreditDRN-4024061 The complaint Mr P complains through a representative that Stagemount Limited trading as Quidmarket (Quidmarket) failed to carry out proportionate checks before it advanced him two loans. What happened Mr P took two loans from Quidmarket, and I’ve outlined a summary of his borr... (5 pages)View decision -
Decision Reference DRN-3771551
19 May 2023 Gain Credit LLC UpheldConsumer CreditDRN-3771551 The complaint Mr W, through his representative, complains that Gain Credit LLC, trading as Drafty, lent to him when he could not afford it. What happened This was not a loan. Drafty offered a credit facility which commenced with a limit being determined and then the customer wa... (4 pages)View decision -
Decision Reference DRN-4141055
19 May 2023 British Gas Insurance Limited UpheldInsuranceDRN-4141055 The complaint Mr G complained about the poor level of service he received from British Gas Insurance Limited (“British Gas”) under his home emergency policy. What happened Mr G raised a complaint to British Gas for numerous failed appointments from British Gas engineers in 2019... (3 pages)View decision -
Decision Reference DRN-4132914
18 May 2023 British Gas Insurance Limited UpheldInsuranceDRN-4132914 The complaint Mr H has complained about the service provided by British Gas Insurance Limited (’British Gas’) under his home care policy following a boiler break-down. What happened In December 2022, the boiler at Mr H’s home failed and he was left without heating and hot water... (3 pages)View decision -
Decision Reference DRN-4121824
18 May 2023 Covea Insurance plc UpheldInsuranceDRN-4121824 The complaint Mr and Mrs D have complained about the cash settlement offered by Covea Insurance plc (‘Covea’) under their home insurance policy following a claim for storm damage. For the avoidance of doubt, the term ‘Covea’ includes its agents and contractors in this decision ... (4 pages)View decision -
Decision Reference DRN-4118983
18 May 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4118983 The complaint Miss C complains that Clydesdale Bank Plc trading as Virgin Money lent to her irresponsibly. What happened In July 2021 Miss C applied for a credit card with Virgin Money, Virgin Money approved the application and gave Miss C a credit card with an initial credit l... (3 pages)View decision -
Decision Reference DRN-4112327
18 May 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4112327 The complaint Mr M complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance lent to him irresponsibly. What happened Mr M’s complaint is about a loan provided by Novuna. The loan was advanced in July 2022 and was for £10,000 repayable by 48 monthly repayme... (3 pages)View decision
