We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4132812
18 May 2023 ITI Capital Limited UpheldInvestmentsDRN-4132812 The complaint Mr M complains that ITI Capital Limited (ITI) took too long to action his request to close his account and move his money somewhere else. What happened In 2020, Mr M contacted ITI asking it to close his account and transfer the money held in his share dealing acco... (2 pages)View decision -
Decision Reference DRN-4139513
18 May 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4139513 The complaint Mr M complains about numerous issues relating to the service he has received from Scottish Widows Limited who administer his personal pension. What happened Mr M had a personal pension with Scottish Widows. In 2022 Mr M made several complaints to Scottish Widows a... (5 pages)View decision -
Decision Reference DRN-4047653
18 May 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4047653 The complaint Mrs T complained about advice she was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan, in 2009. She says the advice was unsuitable for her and believes this has caused her a financial loss. JLT ... (9 pages)View decision -
Decision Reference DRN-4079215
18 May 2023 Carole Nash Insurance Consultants Ltd UpheldInsuranceDRN-4079215 The complaint Ms P has complained about her car insurance broker, Carol Nash Insurance Consultants Ltd regarding how it handled her newly arranged policy, ultimately causing it to cancel. Ms P has sometimes been represented by Mr B. In the main though, as Ms P is the policyhold... (3 pages)View decision -
Decision Reference DRN-4104198
18 May 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4104198 The complaint Mr N complains that Epayments Systems Ltd blocked his account and he wasn’t able to access his funds. He would like compensation. What happened The facts which led to Mr N bringing his complaint to our service are well known to both parties, so I am not repeating ... (3 pages)View decision -
Decision Reference DRN-4079220
18 May 2023 U K Insurance Limited UpheldInsuranceDRN-4079220 The complaint Ms P has complained about her car insurer U K Insurance Ltd (UKI) in respect of how it handled her claim made when a lorry collided with her stationary car. Ms P has sometimes been represented by Mr B. In the main though, as Ms P is the policyholder and complainan... (3 pages)View decision -
Decision Reference DRN-4139079
18 May 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4139079 The complaint Mr M’s complaint is about charges he’s been asked to pay by Mercedes-Benz Financial Services UK Limited, who I’ll call “MBFS”. What happened I issued my provisional decision on this complaint in April 2023. An extract from that provisional decision is set out belo... (6 pages)View decision -
Decision Reference DRN-4139999
18 May 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4139999 The complaint Mr S complains that National Westminster Bank Plc (NatWest) has mishandled requests he made for his personal data. What happened Ms S says that in March 2021 he made a Subject Access Request (SAR) to NatWest for the personal data it held on him. He says he did not... (3 pages)View decision -
Decision Reference DRN-4090881
18 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4090881 The complaint Miss H complains Admiral Insurance (Gibraltar) Limited (“Admiral”) undervalued her car after it was recorded as a total loss under her motor insurance policy. She also complains it unfairly cancelled her policy. What happened Miss H has a motor insu... (4 pages)View decision -
Decision Reference DRN-4115821
18 May 2023 Zurich Insurance PLC UpheldInsuranceDRN-4115821 The complaint Mr I has complained about the market value Zurich Insurance PLC paid for his vehicle when he made a claim under his specialist vehicle insurance policy. All reference to the insurer in my decision includes its agents. What happened Mr I’s vehicle was involved in a... (3 pages)View decision
