We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4340123
8 Sep 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4340123 The complaint Mrs F complains about the way Sainsbury’s Bank Plc (‘SB’) handled her claim. What happened The facts of this case are well known to the parties so I will cover them briefly here and focus on giving reasons for my decision. Mrs F paid for an insurance product price... (3 pages)View decision -
Decision Reference DRN-4215827
8 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4215827 The complaint Mr H complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr H fell victim to an investment scam. He searched online for an investment opportunity and was contacted by someone claiming to be from an investment platform which could help hi... (3 pages)View decision -
Decision Reference DRN-3894217
8 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3894217 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (40 pages)View decision -
Decision Reference DRN-4340006
8 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4340006 The complaint Mr Y has complained that Barclays Bank UK PLC (“Barclays”) mis-sold him and his late wife a Travel Pack on 15 November 2021. Mr Y says that Barclays failed to make it clear to the late Mrs Y that the travel insurance included with the Travel Pack only provided cov... (4 pages)View decision -
Decision Reference DRN-4338776
8 Sep 2023 Stagemount Limited UpheldConsumer CreditDRN-4338776 The complaint Mr P complains through a representative that Stagemount Limited trading as Quid Market (“Quid Market”) gave him loans he couldn’t afford to repay. What happened Mr P took 10 loans from Quid Market and I’ve outlined a summary of his borrowing below. loan number loa... (6 pages)View decision -
Decision Reference DRN-4339606
7 Sep 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4339606 The complaint Miss H complains that MotoNovo Finance Limited trading as MotoNovo Finance was irresponsible to have agreed car finance for her in 2017. What happened MotoNovo entered into a hire purchase agreement for a car with Miss H in September 2017. The price of the car was... (5 pages)View decision -
Decision Reference DRN-4333186
7 Sep 2023 U K Insurance Limited UpheldInsuranceDRN-4333186 The complaint Miss K complains about the way U K Insurance Limited (UKI) handled a home emergency claim. Any reference to UKI includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties, so I’ve summarised what’s happened... (3 pages)View decision -
Decision Reference DRN-3989327
7 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3989327 The complaint Mr A complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision -
Decision Reference DRN-4091075
7 Sep 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4091075 The complaint Mr H complains that Epayments Systems Ltd unfairly stopped him from accessing his funds held with them. He’d like compensation for the delay. What happened The facts of this case aren’t in dispute – so I’ll only briefly go over them here. Mr H held money in his Ep... (3 pages)View decision -
Decision Reference DRN-4337445
7 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4337445 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Around early 2013, Mr O says he was conta... (41 pages)View decision
