We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-3763735
7 Sep 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3763735 The complaint Mr M complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Inspirational Financial Management Ltd is responsible for answering this complaint and so to ... (12 pages)View decision -
Decision Reference DRN-4217470
7 Sep 2023 Bastion Insurance Company Limited UpheldInsuranceDRN-4217470 The complaint Mr B has complained about Bastion Insurance Company Limited. He isn’t happy that it turned down a claim under his GAP motor insurance policy. For ease of reading any reference to Bastion includes its agents. What happened Mr B took out a GAP insurance policy throu... (3 pages)View decision -
Decision Reference DRN-3368458
7 Sep 2023 Burley Financial Services Limited UpheldPensions and AnnuitiesDRN-3368458 The complaint Mr F complains that he was given unsuitable advice by Burley Financial Services Limited (‘BFS’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced ... (3 pages)View decision -
Decision Reference DRN-4332923
7 Sep 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4332923 The complaint Ms H complains that Suffolk Life Pensions Limited caused delays when she was transferring her Self-Invested Personal Pension to a Qualifying Recognised Overseas Pension Scheme (QROPS). As a result of the delays Ms H says she will have to pay an additional social s... (5 pages)View decision -
Decision Reference DRN-4333558
7 Sep 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4333558 The complaint Mr M complains that Suffolk Life Pensions Limited caused delays when he was transferring his Self-Invested Personal Pension to a Qualifying Recognised Overseas Pension Scheme (QROPS). As a result of the delays Mr M says he will have to pay an additional social sec... (5 pages)View decision -
Decision Reference DRN-4235513
7 Sep 2023 Quilter Wealth Ltd UpheldPensions and AnnuitiesDRN-4235513 The complaint Mr O complains that the investment recommended by Quilter Wealth Ltd (Quilter) did not match his attitude to risk and his pension has reduced in value as a result. Mr O also complains that he believed that the adviser would have maintained a “watching brief” over ... (6 pages)View decision -
Decision Reference DRN-4157101
7 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4157101 The complaint Mrs N complains about how esure Insurance Limited handled her claim on her motor insurance policy and the incorrect information she was given. She wants it to pay her the difference between her car’s market value and the outstanding finance payment. What happened... (2 pages)View decision -
Decision Reference DRN-4323981
7 Sep 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4323981 The complaint Mr P complains that Creation Consumer Finance Ltd (“Creation”) has treated him unfairly in relation to a loan he took out with it. What happened I set out below Mr P’s version of events and also Creation’s version of those same events Mr P’s version of events In F... (5 pages)View decision -
Decision Reference DRN-4337800
7 Sep 2023 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4337800 The complaint Mr R has complained to Scottish Friendly Assurance Society Limited about bonuses on his Flexible Income Annuity (FIA). He’s also unhappy with the service received since Scottish Friendly took over his plan from MGM. What happened The background to this complaint i... (7 pages)View decision -
Decision Reference DRN-4313967
7 Sep 2023 American International Group UK Limited UpheldInsuranceDRN-4313967 The complaint Mr M complains about American International Group UK Limited’s handling of claims made after he lost mobile phones. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr M has an insurance polic... (3 pages)View decision
