We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4299441
6 Sep 2023 Equifax Limited UpheldConsumer CreditDRN-4299441 The complaint Mr M complains that third party information was recorded on his credit file by Equifax Limited trading as Equifax. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Last year, Mr M looked at ... (4 pages)View decision -
Decision Reference DRN-4298781
6 Sep 2023 Solutions Financial Services UpheldPensions and AnnuitiesDRN-4298781 The complaint Mr G’s complaint is that Solutions Financial Services (SFS) didn't give him suitable advice about transferring his pensions to a SIPP (self invested personal pension) and investing in The Resort Group (TRG), Store First and Dolphin Trust, all of which investm... (8 pages)View decision -
Decision Reference DRN-4074316
6 Sep 2023 Fleetprices.co.uk Limited UpheldConsumer CreditDRN-4074316 The complaint Miss A says that FLEETPRICES.CO.UK LIMITED, who I’ll call “Fleetprices”, were wrong to withhold a processing fee when she cancelled a car order that they had arranged, and brokered finance for. What happened The details of this complaint are well known to both par... (2 pages)View decision -
Decision Reference DRN-4301479
6 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4301479 The complaint Mr O and Ms M complain about the way that Great Lakes Insurance SE handled a curtailment claim they made on a travel insurance policy. All references to Great Lakes include the actions of its claims handler. What happened The background to this complaint is well-k... (3 pages)View decision -
Decision Reference DRN-4332449
6 Sep 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4332449 The complaint Mr T has complained about the quality of a used car he acquired under a hire purchase agreement with MotoNovo Finance Limited. What happened In April 2022 Mr T acquired a used car under a hire purchase agreement with MotoNovo. The car was first registered in June ... (6 pages)View decision -
Decision Reference DRN-4334548
6 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4334548 The complaint Mrs S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted her investment into a self-invested personal pension (SIPP) when, she says, it shouldn’t have accepted business from the business who introduced her to Options; Ja... (45 pages)View decision -
Decision Reference DRN-4009929
6 Sep 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4009929 The complaint Mr S complains that Future Wealth Management Ltd (FWM), an appointed representative of Pi Financial Ltd (Pi), gave him unsuitable advice to switch two personal pension plans to a Self-invested Personal Pension (SIPP) and invest with a discretionary fund manager (D... (8 pages)View decision -
Decision Reference DRN-4179678
6 Sep 2023 Yorkshire Building Society UpheldMortgagesDRN-4179678 The complaint Mr S complains that Yorkshire Building Society agreed a temporary Interest only plan with his recently divorced wife without his agreement. What happened Mr and Mrs S took out a mortgage with Yorkshire on their family home in 2014. Mr S and his wife are joint mort... (2 pages)View decision -
Decision Reference DRN-4334184
6 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4334184 The complaint Mr and Mrs M have complained about how Nationwide Building Society (“Nationwide”) dealt with their request to switch current accounts. What happened Mr and Mrs M applied to switch their current account to Nationwide. They say they chose to do this in part because ... (4 pages)View decision -
Decision Reference DRN-4300646
5 Sep 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4300646 The complaint Ms H believes Startline Motor Finance Limited acted irresponsibly by agreeing a hire purchase agreement she’d applied for. What happened In November 2019, Ms H was supplied with a used car through a hire purchase agreement with Startline. The agreement was for £9,... (4 pages)View decision
