We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4334617
5 Sep 2023 U K Insurance Limited UpheldInsuranceDRN-4334617 The complaint Miss G has complained about how U K Insurance Limited trading as Churchill (UKI) settled a claim under a home contents policy. What happened Miss G contacted UKI to make a claim following a flood in her home. UKI assessed the claim and offered a settlement for som... (6 pages)View decision -
Decision Reference DRN-4334588
5 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4334588 The complaint Mrs M is unhappy that TSB Bank plc gave her misleading information about how interest would be applied to her Individual Savings Account (ISA). What happened In April 2022, Mrs M held an existing fixed rate ISA which was due to mature. She visited her local branch... (4 pages)View decision -
Decision Reference DRN-4334079
5 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4334079 The complaint Mr M is unhappy that TSB Bank plc gave him misleading information about how interest would be applied to his Individual Savings Account (ISA). What happened In April 2022, Mr M held an existing fixed rate ISA which was due to mature. He visited his local branch to... (4 pages)View decision -
Decision Reference DRN-4196502
5 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4196502 The complaint Mr D wants Barclays Bank UK PLC to refund money he says he was meant to receive back from family members. What happened In August 2021, Mr D received a benefits back payment. He later transferred this money to his sister and his daughter after asking them to keep ... (3 pages)View decision -
Decision Reference DRN-4333380
5 Sep 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4333380 The complaint Ms D and Mr J are unhappy that debit cards issued by Metro Bank PLC didn’t work. What happened Ms D and Mr J had a holiday booked in a European territory. Before the holiday, they opened a Metro account because Metro didn’t charge to use debit cards in Europe. How... (2 pages)View decision -
Decision Reference DRN-4251890
5 Sep 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4251890 The complaint Mr M is unhappy with the service he received from Madison CF UK Limited trading as 118 118 Money surrounding an account arrears offer that they sent to him. What happened Mr M was £74.91 in arrears on his 118 118 credit account and received an offer from 118 118 w... (2 pages)View decision -
Decision Reference DRN-4079808
5 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4079808 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Toward the end of 2012, Mr M was approach... (42 pages)View decision -
Decision Reference DRN-4334042
5 Sep 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4334042 The complaint Mr H complains that Creation Financial Services Limited closed his account without expanation and didn’t credit his reward points. He’d like his benefits credited and compensation for the impact. What happened Mr H had a rewards club premium credt card account wit... (3 pages)View decision -
Decision Reference DRN-4114344
5 Sep 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4114344 The complaint Miss M complains about the actions of PrePay Technologies Limited trading as PrePay Solutions regarding her electronic money account. What happened Miss M opened an e-money account with Monese, one of PrePay’s agents, in March 2021. She used the account to pay for... (5 pages)View decision -
Decision Reference DRN-4321268
5 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4321268 The complaint Mr C complains that Lloyds Bank PLC provided him with poor customer service in relation to him switching his bank account to them and the errors that later occurred. What happened Mr C says he switched a current account with another provider to Lloyds. He says the... (3 pages)View decision
