We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4333119
5 Sep 2023 West Bay Insurance Plc UpheldInsuranceDRN-4333119 The complaint Mr W has complained that West Bay Insurance Plc turned down his claim for damage to his van under his van insurance policy and that it provided a poor level of service prior to this. I’ve referred mainly to West Bay in this decision for ease, although I realise Mr... (4 pages)View decision -
Decision Reference DRN-4323444
5 Sep 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4323444 The complaint Mr O complains that a car he acquired with credit from MI Vehicle Finance Limited trading as Mann Island (MI) wasn’t of satisfactory quality. What happened Mr O entered into a credit agreement with MI on 25 March 2022 to acquire a used car. The credit to buy the c... (6 pages)View decision -
Decision Reference DRN-4272649
5 Sep 2023 Assurant General Insurance Limited UpheldInsuranceDRN-4272649 The complaint Mr and Mrs S complained about how Assurant General Insurance Limited (Assurant) handled their claim under their mobile phone insurance policy. What happened Mr and Mrs S’ mobile phone became damaged. They made a claim with Assurant. The policy they have, allows As... (3 pages)View decision -
Decision Reference DRN-4333741
5 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4333741 The complaint Mr S is unhappy with AXA Insurance UK Plc’s (AXA) handling and partial decline of a claim he made under his let property commercial insurance policy. Where I’ve referred to AXA below, this also includes any actions or communications from agents acting on behalf of... (8 pages)View decision -
Decision Reference DRN-4274016
5 Sep 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4274016 The complaint Mr B’s complaint is about a claim he made on his DAS Legal Expenses Insurance Company Limited (‘DAS’) legal expenses insurance policy. Mr B says DAS treated him unfairly. What happened Mr B’s complaint is about a claim he made on his DAS legal expenses insurance p... (3 pages)View decision -
Decision Reference DRN-4333520
5 Sep 2023 Bank of Scotland Plc UpheldConsumer CreditDRN-4333520 The complaint Miss E complains that the Bank of Scotland plc (trading as Halifax) was irresponsible to lend to her. What happened Miss E had one loan from Halifax in September 2017 as follows: Loan Date Amount Term Repayment Due Repaid 1 10 Sep 2017 £4,000 24m £216.08 1 Sep 201... (3 pages)View decision -
Decision Reference DRN-4333663
5 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4333663 Complaint Miss M has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable. Background L2G provided Miss M with a loan for £1,500 in July 2022. This loan had an APR of 320% and was due to be repaid in 24 monthly instalments of £2... (3 pages)View decision -
Decision Reference DRN-3844085
5 Sep 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3844085 The complaint Mr G complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pi Financial Ltd is responsible for answering this complaint and so to keep things consistent... (11 pages)View decision -
Decision Reference DRN-4330944
5 Sep 2023 British Gas Insurance Limited UpheldInsuranceDRN-4330944 The complaint Mr H complains about British Gas Insurance Limited (“BGI”) and the service they provided after they attended his property to complete an annual service as part of the Homecare policy he held. What happened Mr H held a Homecare insurance policy, underwritten by BGI... (4 pages)View decision -
Decision Reference DRN-3320260
5 Sep 2023 Vision Independent Financial Planning Ltd UpheldPensions and AnnuitiesDRN-3320260 The complaint Mr T complains about the advice given by Vision Independent Financial Planning Ltd (‘Vision’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He thinks the advice may have been unsuitable for him and has ... (8 pages)View decision
