We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3790112
10 May 2023 Andrew Bourne & Co Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-3790112 The complaint Ms H’s representative has complained, on her behalf, about the advice given to her by Andrew Bourne & Co Independent Financial Advisers Ltd to establish a free standing additional voluntary contribution (FSAVC) policy, saying that the “in house” alternatives o... (5 pages)View decision -
Decision Reference DRN-4076825
10 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4076825 The complaint Mrs F and Mr F complain about Admiral Insurance (Gibraltar) Limited’s (“Admiral”) offer to settle their claim under their buildings insurance policy. What happened Mrs F and Mr F had a leak under their kitchen floor which they reported to Admiral. Mrs F and Mr F s... (4 pages)View decision -
Decision Reference DRN-4071453
10 May 2023 American International Group UK Limited UpheldInsuranceDRN-4071453 The complaint Mr B complains American International Group UK Limited (“AIG”) told him it would contribute towards his loss of earnings but then didn’t. What happened Mr B has a gadget insurance policy with AIG. Mr B had a problem with his mobile phone and so he made a claim on ... (2 pages)View decision -
Decision Reference DRN-4072715
10 May 2023 We Fight Any Claim Limited UpheldClaims ManagementDRN-4072715 The complaint Mr I complains about how We Fight Any Claim Ltd (WFAC) have asked him to pay a fee for a successful mis-sold payment protection insurance (PPI) claim. What happened Mr I said he asked WFAC in 2019 to carry out a free check to find out if he’d any PPI policies with... (3 pages)View decision -
Decision Reference DRN-4066127
10 May 2023 Bamboo Limited UpheldConsumer CreditDRN-4066127 The complaint Mr M, through a representative, says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to him. What happened Mr M took out three instalment loans from Bamboo. A summary of his borrowing follows. loan taken out repaid value, £ term monthly repayment, £ to... (4 pages)View decision -
Decision Reference DRN-3995536
10 May 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3995536 The complaint Mr S complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him from becoming the victim of a scam and would like Monzo to refund him the money he has lost as a result of being scammed. What happened Mr S came across an advert on Facebook f... (5 pages)View decision -
Decision Reference DRN-4119413
10 May 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4119413 The complaint Mr W complains he was unable to use his debit card on his Clydesdale Bank Plc trading as Virgin Money account. What happened Mr W had a transaction blocked in April 2022. Mr W was on holiday at the time and says he cut his holiday short and returned home because h... (3 pages)View decision -
Decision Reference DRN-3946070
10 May 2023 Sabre Insurance Company Limited UpheldInsuranceDRN-3946070 The complaint Mr N complained about Sabre Insurance Company Limited. He isn’t happy that it turned down a claim under his motorbike insurance policy. For ease of reading any reference to Sabre Insurance includes its agents. What happened Mr N’s motorbike was stolen from his hom... (2 pages)View decision -
Decision Reference DRN-4109824
10 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4109824 The complaint Mr N complains about the way his car insurance claim was handled and settled by Admiral Insurance (Gibraltar) Limited. What happened At the relevant times, Mr N had car insurance underwritten by Admiral. He made a claim in October 2021 after a tree fell on his car... (5 pages)View decision -
Decision Reference DRN-4121844
10 May 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4121844 The complaint Mr N complains that an appointed representative of Quilter Financial Services Ltd failed to identify there was a rebalancing feature on his existing Aegon pension. Six months after investing with Quilter, his pension fund was switched to cash crystalising a loss w... (6 pages)View decision
