We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
-
Decision Reference DRN-4269958
4 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4269958 The complaint Mrs R complains about the delays caused by Esure Insurance Limited (Esure) following the settlement of her claim under her home insurance policy. What happened Mrs R referred a complaint to our service, regarding delays following a claim under her home insurance p... (3 pages)View decision -
Decision Reference DRN-4260438
4 Sep 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4260438 The complaint Miss F complains about the way Astrenska Insurance Limited dealt with a claim on her roadside assistance insurance policy and that it refused to pay for damage caused to her car. Where I refer to Astrenska, this includes its agents and claims handlers acting on it... (3 pages)View decision -
Decision Reference DRN-4047204
4 Sep 2023 Bradford & Bingley Limited UpheldInvestmentsDRN-4047204 The complaint Mr and Mrs A complain that Bradford & Bingley Limited (“B&B”) gave them unsuitable investment advice. They say they were advised to invest in a fund which was too risky for them and that they weren’t given clear information. The complaint is brought on the... (4 pages)View decision -
Decision Reference DRN-4167235
4 Sep 2023 Covea Insurance plc UpheldInsuranceDRN-4167235 The complaint T complains about the settlement by Covea Insurance plc of a loss of rent claim it made on a Property Owners insurance policy following a flood at its premises in June 2019. What happened T is the owner of premises that were let to tenants and which were affected ... (4 pages)View decision -
Decision Reference DRN-4314540
4 Sep 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4314540 Complaint Miss S has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loan was unaffordable. Background 118 118 Money provided Miss S with a loan for £2,000.00 in April 2022. This loan had an APR of 44.9% and a term of 24 ... (3 pages)View decision -
Decision Reference DRN-4248433
4 Sep 2023 Match the Cash Limited UpheldConsumer CreditDRN-4248433 Complaint Miss M has complained that Match the Cash Limited (“Match the Cash”) trading as www.guarantorloan.co.uk unfairly brought about unaffordable guarantor loans for her. She says that reasonable checks would have shown that she shouldn’t have been lent to. Background Match... (3 pages)View decision -
Decision Reference DRN-4211575
4 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4211575 Complaint Mr B has complained about personal loans Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background L2G provided Mr B with a loan for £250 in October 2018. This loan had an APR of 990.1% and... (3 pages)View decision -
Decision Reference DRN-4150070
2 Sep 2023 Close Brothers Limited UpheldConsumer CreditDRN-4150070 The complaint Miss S complains that she was entered into the incorrect finance agreement in relation to a car that was supplied to her by Close Brothers Limited trading as Close Brothers Motor Finance (CBL). What happened In June 2022, Miss S entered into a hire purchase agreem... (4 pages)View decision -
Decision Reference DRN-4006695
1 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4006695 The complaint Mr T complains Monzo Bank Ltd (“Monzo”) restricted and then closed his account without warning. He also complains that two transactions he’d received for selling goods were returned to the remitting account and that a fraud marker has been registered against him u... (5 pages)View decision -
Decision Reference DRN-4304687
1 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4304687 The complaint Mrs A complains National Westminster Bank Plc (“NatWest”) restricted her account and didn’t let her withdraw £10,000 cash she needed to travel abroad for a family wedding. Mrs A also complains NatWest’s staff member was rude to her. To put things right, Mrs A want... (3 pages)View decision
