We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4082675
18 May 2023 AWP P&C SA UpheldInsuranceDRN-4082675 The complaint Miss D and Mr S are unhappy with how AWP P&C SA handled a claim they made on their travel insurance policy. What happened Miss D and Mr S went on holiday with their young son. Unfortunately, Mr S and their son both became ill, with unrelated medical conditions... (2 pages)View decision -
Decision Reference DRN-4083036
18 May 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4083036 The complaint Miss H complained that she was given unsuitable advice to transfer her deferred defined benefit (DB) Occupational Pension Scheme (OPS), to a type of personal pension. Grove Pension Solutions Limited is responsible for answering this complaint. To keep things consi... (8 pages)View decision -
Decision Reference DRN-4113072
18 May 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4113072 The complaint Mr C complains about Skyfire Insurance Company Limited and the progression of the claim he made on his motor insurance policy. Mr C also complains about Skyfire’s failure to keep him adequately updated. What happened Mr C purchased a motor insurance policy through... (3 pages)View decision -
Decision Reference DRN-3952954
18 May 2023 Oplo PL Ltd UpheldConsumer CreditDRN-3952954 The complaint Mr B complains Oplo PL Ltd (‘Oplo’) lent to him irresponsibly. Mr B has complained with the help of a claims management company. What happened In August 2018 Mr B applied for, and was given a loan for £4,000, which was repayable over a period of 24 months. Mr B to... (3 pages)View decision -
Decision Reference DRN-4131636
18 May 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4131636 The complaint Miss H and Mr W complain that Mortgage Advice Bureau Limited trading as Moneybox gave them the wrong figures as to what their lender would lend on their property. In order to make up the difference they sold Miss H’s car which proved to be unnecessary. As a result... (3 pages)View decision -
Decision Reference DRN-4078396
18 May 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4078396 The complaint Miss B complains about how Advantage Insurance Company Limited handled her motor insurance claim. What happened On 3 September 2022, Miss B made a claim online as her car had been stolen. In error, this was incorrectly set up by her as a notification only and clos... (3 pages)View decision -
Decision Reference DRN-4063531
18 May 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4063531 The complaint Mr M has complained that Barclays Bank UK PLC (“Barclays”) acted unfairly by continuing to apply charges to his account when he was in financial difficulty. What happened Mr M held and account with Barclays with an overdraft facility. The account was closed with a... (4 pages)View decision -
Decision Reference DRN-4138839
18 May 2023 Hiscox Underwriting Limited UpheldInsuranceDRN-4138839 The complaint Mr and Mrs K have complained about Hiscox Underwriting Limited’s decision to decline a claim they made under an additional policy cover they added to their standard buildings insurance policy called Renovations and Extensions Cover. As Mr K is the lead complainan... (5 pages)View decision -
Decision Reference DRN-4007084
18 May 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4007084 The complaint Mr J has complained that he is unhappy with the quality of a car he acquired in November 2021, using a loan from Santander Consumer (UK) Plc (“Santander”). What happened Mr J acquired a used Audi in November 2021, using a fixed-sum loan agreement with Santander. T... (4 pages)View decision -
Decision Reference DRN-4133183
17 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4133183 The complaint Mr and Mrs H are unhappy with the service provided Great Lakes Insurance SE when they made a claim under their travel insurance policy. I will refer to Great Lakes for simplicity – but this also includes its agents. What happened The facts are well known to the pa... (3 pages)View decision
