We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-3882049
1 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3882049 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (37 pages)View decision -
Decision Reference DRN-4328899
1 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4328899 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that in October 2022 scammers pers... (4 pages)View decision -
Decision Reference DRN-3968707
1 Sep 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3968707 The complaint Mr T complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. NTM Financial Services Ltd is responsible for answering this complaint and so to kee... (13 pages)View decision -
Decision Reference DRN-4009990
1 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4009990 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around November 2012, Mr C was appr... (41 pages)View decision -
Decision Reference DRN-4328680
1 Sep 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4328680 The complaint Mrs C is unhappy the service she’s received from Sainsbury’s Bank Plc surrounding a balance transfer she instructed. What happened Mrs C successfully applied for a Sainsbury’s credit card and instructed a balance transfer from her new Sainsbury’s credit card to an... (3 pages)View decision -
Decision Reference DRN-4328403
1 Sep 2023 Norton Home Loans Limited UpheldMortgagesDRN-4328403 The complaint Mr and Mrs H complain about various aspects of a second charge mortgage (secured loan) they took out with Norton Home Loans Limited (‘Norton’) in May 2017. What happened Mr and Mrs H took out a loan of £33,000 secured on their property in May 2017 to be repaid ove... (14 pages)View decision -
Decision Reference DRN-4116832
1 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4116832 The complaint Mr L complains about the value AXA Insurance UK Plc placed on his car following a claim on his car insurance policy. What happened Mr L was hit in the rear so claimed on his car insurance policy with AXA. AXA reviewed the claim and accepted it. It said due to the ... (2 pages)View decision -
Decision Reference DRN-3998873
1 Sep 2023 Automobile Association Insurance Services Limited UpheldInsuranceDRN-3998873 The complaint Mr P complains about how the information given by Automobile Association Insurance Services Limited (AAISL) when he called to claim on his motor insurance policy. What happened Mr P was involved in an accident in his car. The next morning, he called his insurance ... (2 pages)View decision -
Decision Reference DRN-4220516
1 Sep 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4220516 The complaint Mr G complains about how Red Sands Insurance Company (Europe) Limited has handled claims on his mechanical breakdown insurance policy for his car’s gearbox and torque converter. What happened Mr G’s car was vibrating when driving so he took it to a garage and cont... (4 pages)View decision -
Decision Reference DRN-4107399
1 Sep 2023 National House-Building Council UpheldInsuranceDRN-4107399 The complaint Mrs and Mr D have complained about National House-Building Council (NHBC). They are unhappy about the settlement of their claim on their building warranty following the developer’s refusal to carry out the required rectification work. What happened Mrs and Mr D bo... (3 pages)View decision
