We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4328744
1 Sep 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4328744 The complaint Mr N complains about problems that occurred when he made a partial withdrawal from his Scottish Widows Limited (SW) personal pension. What happened n 23 March 2023, Mr N completed a form for a partial withdrawal from a personal pension plan held with SW. SW then a... (4 pages)View decision -
Decision Reference DRN-4158326
1 Sep 2023 Hey Habito Ltd UpheldMortgagesDRN-4158326 The complaint Miss A complained about the advice she received from Hey Habito Ltd (“Habito”) when she was remortgaging a rented property. She said Habito let her down, and its failures meant she was paying more for her mortgage each month now. What happened Miss A said she was ... (4 pages)View decision -
Decision Reference DRN-4045223
1 Sep 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4045223 The complaint Mr W has complained Starling Bank Limited won’t refund money he lost from his account as the result of a scam. What happened Mr W holds both a personal and business account with Starling. The business account is in the name of E and is the subject of a separate co... (3 pages)View decision -
Decision Reference DRN-3812905
1 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3812905 The complaint Mr G has complained that HSBC UK Bank Plc (“HSBC”) has refused to refund him money he lost as the result of a scam. What happened Mr G was looking to invest money and found an advertisement online for CoinFx. They claimed to be specialists in crypto trading and as... (5 pages)View decision -
Decision Reference DRN-4146996
1 Sep 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4146996 The complaint Mr S complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which he couldn’t afford. What happened Mr S was granted six loans by MoneyBoat, I’ve outlined his borrowing history in ... (5 pages)View decision -
Decision Reference DRN-4325934
31 Aug 2023 Soteria Insurance Limited UpheldInsuranceDRN-4325934 The complaint Mr and Mrs R complain that Soteria Insurance Limited has handled their buildings insurance claim unfairly and refused to cover all the damage claimed for. Mrs R has been the main correspondent and so for ease I’ll refer to her throughout. References to Soteria inc... (5 pages)View decision -
Decision Reference DRN-4303527
31 Aug 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4303527 The complaint A company, which I’ll refer to as X, complains that Advanced Payment Solutions Limited trading as Cashplus Bank has declined its request for a refund of a payment it says was made by a third-party fraudulently. What happened Mr C, who is a director of X, brings th... (3 pages)View decision -
Decision Reference DRN-4323089
31 Aug 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4323089 The complaint Mrs L complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, has rejected the claims that she’s made under the Consumer Credit Act 1974. She’s being represented in her complaint by a claims management company. What happened I is... (6 pages)View decision -
Decision Reference DRN-4306184
31 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4306184 The complaint Mrs B complains about the way British Gas Insurance Limited dealt with a claim she made under her Home care insurance policy. What happened I’ll summarise the main points about this dispute: Mrs B had a policy with British Gas which included drains and plumbing c... (3 pages)View decision -
Decision Reference DRN-4328084
31 Aug 2023 West Bay Insurance Plc UpheldInsuranceDRN-4328084 The complaint Mr H complains West Bay Insurance Plc (West Bay) did not return his damaged motorbike after it avoided his motor insurance policy. West Bay are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As We... (4 pages)View decision
