We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4175950
31 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4175950 The complaint Mr A complains that Lloyds Bank PLC blocked his personal bank account after it had been notified of a fraud claim from a third party. Mr A says that he’s been unable to access the funds in his account after Lloyds Bank PLC decided to close his account. What happen... (3 pages)View decision -
Decision Reference DRN-3628222
31 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3628222 The complaint Mr B’s complaint is about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. Mr B believes the advice was unsuitable for him... (13 pages)View decision -
Decision Reference DRN-4210840
31 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4210840 The complaint Mr H complains about Advantage Insurance Company Limited’s handling of his motor insurance claim. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Advantage has accepted it is accountable f... (4 pages)View decision -
Decision Reference DRN-4230899
31 Aug 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4230899 The complaint Mr H says Evergreen Finance London Limited, trading as Moneyboat.co.uk (‘Moneyboat’), irresponsibly provided him with two unaffordable loans. What happened This complaint is about two fixed sum loan agreement loans that Moneyboat provided to Mr H, in October 2022 ... (3 pages)View decision -
Decision Reference DRN-4299796
31 Aug 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4299796 The complaint Miss B complains that PayPal (Europe) Sarl et Cie SCA irresponsibly gave her a credit card she couldn’t afford. What happened In April 2017, Miss B applied for a credit card with PayPal. She was given an initial credit limit of £1,050. The limit was increased five... (4 pages)View decision -
Decision Reference DRN-4311742
31 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4311742 The complaint Mr A complains about Admiral Insurance (Gibraltar) Limited’s (“Admiral”) valuation of his car following a claim under his car insurance policy. What happened Mr A says, following the theft of his car, Admiral offered him £12,097.50 to settle his claim. Mr A compla... (3 pages)View decision -
Decision Reference DRN-4327740
31 Aug 2023 Carrot Risk Technologies Ltd UpheldInsuranceDRN-4327740 The complaint Miss S complains that Carrot Risk Technologies Ltd trading as Carrot Insurance (Carrot) failed to add business miles to her car insurance policy. What happened Miss S purchased a car insurance policy via Carrot, who were acting as an intermediary. Shortly after ta... (3 pages)View decision -
Decision Reference DRN-4314821
31 Aug 2023 Quilter Cheviot Limited UpheldPensions and AnnuitiesDRN-4314821 The complaint Mr S complains that performance data provided by Quilter Cheviot Limited (Quilter) since 2010 has been incorrect. Mr S said he’d suffered a financial loss as his pension value was too low, based on Quilter’s performance figures. What happened I issued a provisiona... (14 pages)View decision -
Decision Reference DRN-4325802
31 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4325802 The complaint Mr T complains that HSBC UK Plc restricted access to his funds. He’d like the funds released and compensation for the impact on him. What happened Mr T has an account with HSBC. On 9 March 2021 HSBC were informed by another bank, I’ll call Bank R, that payments to... (4 pages)View decision -
Decision Reference DRN-4220487
31 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4220487 The complaint Mr L wasn’t happy that HSBC UK Bank Plc stopped processing a cheque he’d written, causing it to bounce. Mr L said this was inconvenient and had a negative effect on his reputation. What happened In February 2023 Mr L wrote a cheque to his builder. About a month la... (2 pages)View decision
