We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4308051
31 Aug 2023 Close Asset Management Limited UpheldPensions and AnnuitiesDRN-4308051 The complaint Mr M complains about the service provided by Close Asset Management Limited (CAML) in regard to his pension arrangements. What happened The initial complaint was made on behalf of Mr M and Ms B, however this decision will focus on the elements of the complaint tha... (8 pages)View decision -
Decision Reference DRN-4297961
31 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4297961 The complaint Mr T complains about the customer service and misinformation he was given by Lloyds Bank PLC. What happened Mr T was the victim of a scam around the middle of 2021. And after he raised a previous complaint with our service, Lloyds agreed to refund some of the mone... (3 pages)View decision -
Decision Reference DRN-4104984
31 Aug 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4104984 The complaint Mr D has complained that he is unhappy with the quality of a car he acquired in October 2021, using a hire purchase agreement with MI Vehicle Finance Limited (“MIVF”). What happened Mr D acquired a used Mercedes in October 2021, using a hire-purchase agreement wit... (6 pages)View decision -
Decision Reference DRN-4270253
30 Aug 2023 Virgin Money Unit Trust Managers Ltd UpheldPensions and AnnuitiesDRN-4270253 The complaint Mr R complains that Virgin Money Unit Trust Managers Ltd (VMUTM) switched his pension investment without his consent. As a result, he says he’s suffered financial loss. What happened Mr R had a pension plan with VMUTM. At the time of opening the plan in 2010, Mr R... (6 pages)View decision -
Decision Reference DRN-4260259
30 Aug 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4260259 The complaint Mr B complained to Aviva Life & Pensions UK Limited about the redress offered after an error was identified with the fund values it transferred to Mr B’s Self-Invested Personal Pension (SIPP) plan. What happened In late 2020, Mr B arranged to transfer two pens... (6 pages)View decision -
Decision Reference DRN-4322711
30 Aug 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4322711 The complaint Mr H complains that Accredited Insurance (Europe) Limited should meet his claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in late October 2020. For the year from 6 November 2021, Mr H ... (4 pages)View decision -
Decision Reference DRN-4325348
30 Aug 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4325348 The complaint Mr A complains that a vehicle he acquired with credit from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr A entered into a credit agreement with Moneybarn in November 2021 to acquire a used van. The cash price of the van was £11,940 and th... (6 pages)View decision -
Decision Reference DRN-4298685
30 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4298685 The complaint Mr W complains Monzo Bank Ltd (“Monzo”) failed to send him a closing statement for his bank account and was obstructive when he contacted it to request one. What happened Monzo decided to close Mr W’s bank account, giving him two months’ notice. The date the accou... (3 pages)View decision -
Decision Reference DRN-4325779
30 Aug 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4325779 The complaint Mr T complains that he didn’t get a switcher offer from Nationwide Building Society (‘NW’). What happened Mr T switched his current account from another bank (which I will call bank ‘A’) in October 2022 – in a switcher offer from NW. The incentive was £200, provid... (4 pages)View decision -
Decision Reference DRN-4271059
30 Aug 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4271059 The complaint Mr G is a sole trader, trading as B. He complains that Advanced Payment Solutions Limited trading as Cashplus Bank is holding him liable for an unauthorised payment taken from his account. What happened The details of this complaint are well known to both parties,... (3 pages)View decision
