We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4321926
30 Aug 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4321926 The complaint Mr and Mrs A complain about delays when they made a mortgage application to Clydesdale Bank Plc (trading as Virgin Money). They ask for compensation. What happened Mr and Mrs A made an application to Virgin Money in May 2022. In September 2022 Virgin Money decline... (2 pages)View decision -
Decision Reference DRN-4296497
30 Aug 2023 Northern Bank Limited UpheldMortgagesDRN-4296497 The complaint Mr F and Mrs F complain that the actions of Danske Limited trading as Danske Bank caused them to miss out on a favourable fixed term interest rate product for their rental property. What happened Mr F and Mrs F had a capital and interest repayment mortgage with Da... (7 pages)View decision -
Decision Reference DRN-4108682
30 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4108682 The complaint Mr H complains that U K Insurance Limited is responsible for misinformation in connection with his motor and breakdown insurance. What happened The subject matter of the complaint is a small car, first registered in 2015. Mr H acquired the car in 2018. For the yea... (3 pages)View decision -
Decision Reference DRN-4155260
30 Aug 2023 City & Trust Finance Limited UpheldPensions and AnnuitiesDRN-4155260 The complaint Mr C complains about the advice given by City & Trust Finance Limited (‘CTF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (8 pages)View decision -
Decision Reference DRN-4079627
30 Aug 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4079627 The complaint Mr G is unhappy that TSB Bank plc defaulted an account he believed had been closed several years ago. What happened In September 2009, Mr G withdrew the money remaining in his TSB account and opened a new account with another provider. Recently, Mr G discovered th... (2 pages)View decision -
Decision Reference DRN-4117801
30 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4117801 The complaint Mr L complains that Monzo Bank Ltd defaulted his account. What happened Mr L says that when he switched accounts, he was left with an overdraft of £45 in his Monzo account. He says that due to various health conditions he wasn’t as responsive as he could have been... (2 pages)View decision -
Decision Reference DRN-4314261
30 Aug 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-4314261 The complaint X has complained that Pinnacle Insurance plc (Pinnacle) has declined her claim for medical treatment for her pet dog on the ground that the treatment was for a condition that was present during the 14 days following policy inception and was therefore excluded. Wha... (4 pages)View decision -
Decision Reference DRN-4323892
30 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4323892 The complaint Mr B complains that Bank of Scotland plc trading as Halifax won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise ... (3 pages)View decision -
Decision Reference DRN-3654685
30 Aug 2023 The St. David's Partnership UpheldPensions and AnnuitiesDRN-3654685 The complaint Mr C complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. The St. David's Partnership is responsible for answering this complaint and so to keep t... (12 pages)View decision -
Decision Reference DRN-4322221
30 Aug 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4322221 The complaint Mr J complains about Domestic & General Insurance Plc (“D&G”) regarding the appliance cover he took out. He wants the policy to be cancelled and his premiums returned to him. What happened Mr J bought a new dishwasher in November 2021. It was made by manuf... (2 pages)View decision
