We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4324018
30 Aug 2023 PCF Bank Limited UpheldConsumer CreditDRN-4324018 The complaint Mr W complains that PCF Bank Limited recorded incorrect payment information on his credit file causing him financial loss, distress and inconvenience when he later applied for mortgage borrowing. What happened Mr W was interested in adding to his property investme... (3 pages)View decision -
Decision Reference DRN-4316777
30 Aug 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4316777 The complaint Mr S is unhappy that a car supplied to him under a conditional sale agreement with Santander Consumer (UK) Plc was of an unsatisfactory quality. What happened In July 2022, Mr S was supplied with a used car through a conditional sale agreement with Santander. He p... (4 pages)View decision -
Decision Reference DRN-4325009
30 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4325009 The complaint Mrs F complains that Lloyds Bank PLC sent a letter to the wrong address. What happened Mrs F initially complained about the alleged failure of Lloyds Bank to pay compensation awards by Ombudsman colleagues in respect of two cases. It appears that in both cases she... (2 pages)View decision -
Decision Reference DRN-4288738
30 Aug 2023 esure Insurance Limited UpheldInsuranceDRN-4288738 The complaint Mrs C complains about esure Insurance Limited (“EIL”) and the way they have handled and progressed the claim she made on her home insurance policy. What happened Mrs C held a home insurance policy, underwritten by EIL. Unfortunately, on 31 December 2022, there was... (4 pages)View decision -
Decision Reference DRN-4324262
30 Aug 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-4324262 The complaint Mr H has complained that Interactive Investor Services Limited (II) caused avoidable delays in the transferring of shares. He is also unhappy with the level of service he received. What happened In April 2021, Mr H contacted II and requested a transfer to them, of... (3 pages)View decision -
Decision Reference DRN-4273584
30 Aug 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4273584 The complaint Mrs M and Mr M complain that Liverpool Victoria Insurance Company Limited didn’t automatically renew their policy as they should have. As a result Mr M was stopped and fined by the police for not having insurance, which impacted the policy renewal premium. What h... (3 pages)View decision -
Decision Reference DRN-4308138
30 Aug 2023 Premier Mortgages (North West) Limited UpheldMortgagesDRN-4308138 The complaint The estate of the late Mr S complains about a second charge mortgage (secured loan) Mr S took out on the recommendation of Premier Mortgages (North West) Limited trading as Mortgageable. The estate complains that the loan was mis-sold to Mr S and wasn’t suitable f... (7 pages)View decision -
Decision Reference DRN-4151750
30 Aug 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4151750 The complaint Mr R complains about a used car he acquired through a hire purchase agreement with Startline Motor Finance Limited (Startline). Mr R says he experienced numerous problems with the car, which have ultimately resulted in the car’s failure. What happened In November ... (3 pages)View decision -
Decision Reference DRN-4086361
30 Aug 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4086361 The complaint Mr D complains that Sainsbury’s Bank Plc charged him interest on his credit card even though he’d paid it off in full. What happened Mr D says he cleared the balance of his credit card before its due date but was subsequently charged a further £195.89 in interest.... (2 pages)View decision -
Decision Reference DRN-4322653
30 Aug 2023 Society of Lloyd's UpheldInsuranceDRN-4322653 The complaint L has complained about the delay repairing one of its vehicles following a claim under its Taxi Insurance policy with Society of Lloyd’s (SOL). L is represented by Mr N, who is the sole director of the company. L’s claim was against a syndicate which is part of SO... (10 pages)View decision
