We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4288435
29 Aug 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4288435 The complaint Mr I complains that Creation Financial Services Limited closed his account without expanation and didn’t credit his rewad points. He’d like his benefits credited and compensation for the impact. What happened Mr I had a rewards club credt card account with Creatio... (3 pages)View decision -
Decision Reference DRN-4322016
29 Aug 2023 Retail Money Market Ltd UpheldInvestmentsDRN-4322016 The complaint Mrs M complains that Retail Money Market Ltd (“RateSetter”) unfairly delayed returning her money following her withdrawal requests. She complains that RateSetter reinvested her funds despite her changing her reinvestment settings in order to prevent this from happ... (7 pages)View decision -
Decision Reference DRN-4286093
29 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4286093 The complaint Mr S and Miss M are unhappy U K Insurance Limited (“UKI”) declined a claim they made on their buildings insurance policy for subsidence. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: The building is made u... (4 pages)View decision -
Decision Reference DRN-4222622
29 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4222622 The complaint Mr H complains about the settlement that Advantage Insurance Company Limited offered him for the total loss of his van following a claim made on his commercial motor insurance policy. What happened Mr H’s van was damaged in an accident, and he made a claim on his ... (3 pages)View decision -
Decision Reference DRN-4321291
29 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4321291 The complaint Mr E complains that Santander UK Plc has declined to refund the losses he incurred when he fell victim to an investment scam in 2019. Mr E has brought other complaints alongside this, but for avoidance of doubt, this decision concerns only his complaint about the ... (5 pages)View decision -
Decision Reference DRN-4248579
29 Aug 2023 Gain Credit LLC UpheldConsumer CreditDRN-4248579 The complaint Mr R complains that Gain Credit LLC, trading as Drafty, did not treat him fairly in relation to the debt arising from the credit facility he applied for and used. What happened Using records and information from both parties here is a summary of what happened. Thi... (7 pages)View decision -
Decision Reference DRN-4284335
29 Aug 2023 Wakam UpheldInsuranceDRN-4284335 The complaint Mr A complains that Wakam declined a claim made on his commercial motor insurance policy after his car was stolen. What happened Mr A advertised his car for sale and prospective buyers came to view it. But unbeknown to Mr A, the thieves swapped one of the car’s k... (2 pages)View decision -
Decision Reference DRN-4321395
29 Aug 2023 QBE UK Limited UpheldInsuranceDRN-4321395 The complaint N, a limited company, is unhappy with what QBE UK Limited did after it made a claim on its Contractors Combined insurance policy. All references to QBE include its agents and claims handlers. What happened In 2015 N carried out local authority funded renovation wo... (5 pages)View decision -
Decision Reference DRN-4321554
29 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4321554 The complaint Mr A complains that Revolut Ltd transferred £84.91 out of his account. He would like his money returned and substantial compensation. What happened Mr A had an account with Revolut. Mr A received £50 from an account with a bank I will refer to as M. Mr A has said ... (3 pages)View decision -
Decision Reference DRN-3889850
29 Aug 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3889850 The complaint Mr G complains that he was given unsuitable advice by AJH Financial Services Limited (‘AJH’) to transfer deferred benefits from his Defined Benefit (‘DB’) pension with British Steel (‘BSPS’) to a personal pension. He says he might have lost out as a result. What h... (8 pages)View decision
