We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4272192
29 Aug 2023 Connect IFA Ltd UpheldMortgagesDRN-4272192 The complaint Mr M complains that Connect IFA Ltd trading as Connect Mortgages (Connect) incorrectly advised him about his mortgage arrangements, in particular the ability to ‘port’ his mortgage. What happened Mr M had a mortgage on his property 15 H Rd (existing property) with... (3 pages)View decision -
Decision Reference DRN-4313353
29 Aug 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4313353 Complaint Mr H has complained that Chetwood Financial Limited (trading as “Better Borrow”) provided him with an unaffordable loan. He says he doesn’t believe that adequate affordability checks were carried out, as this loan was provided when he was in considerable debt as a res... (4 pages)View decision -
Decision Reference DRN-4309742
29 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4309742 Complaint Miss L has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss L with a loan for £2,000.00 in December 2021. This loan had an APR of 320% and a 24-month term. This all meant the total amount repayable of £6,4... (4 pages)View decision -
Decision Reference DRN-4268007
28 Aug 2023 Tesla Financial Services Limited UpheldConsumer CreditDRN-4268007 The complaint Mr A complains about the quality of a car he has been financing through an agreement with Tesla Financial Services Limited, who I’ll call “Tesla”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instea... (3 pages)View decision -
Decision Reference DRN-4315396
28 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4315396 The complaint Miss S has complained about the service received from British Gas Insurance Limited (‘British Gas’) and damage caused under her home care policy. For the avoidance of doubt, the term ‘British Gas’ includes its agents, representatives and contractors in this decisi... (5 pages)View decision -
Decision Reference DRN-4139083
28 Aug 2023 Shelby Finance Ltd UpheldConsumer CreditDRN-4139083 The complaint Mr R complains that Shelby Finance Ltd, trading as Dot Dot Loans (“Shelby”) lent to him when he had many other loans outstanding and Shelby ought to have known that. He says Shelby lent to him irresponsibly. What happened Using information provided by Shelby here ... (6 pages)View decision -
Decision Reference DRN-4297841
26 Aug 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4297841 The complaint Mr S complains that PayPal (Europe) Sarl et Cie SCA unfairly reduced his credit limit without notice. What happened Mr S says he cleared his PayPal balance on 21 December 2022 by paying it £641 with a view to then buying further items which he needed for his car. ... (2 pages)View decision -
Decision Reference DRN-4314917
26 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4314917 The complaint Miss T complains that Barclays Bank UK PLC lost her property title deeds. What happened Miss T says she stored her home property deeds with Barclays paying £3 a month for the service. She says Barclays wrote to her in December 2021 telling her it was no longer off... (2 pages)View decision -
Decision Reference DRN-4211665
25 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4211665 The complaint Mr B complains that Lloyds Bank PLC (Lloyds) wouldn’t refund money he lost in a scam. What happened What Mr B says: In October 2019, Mr B received a cold call from a Japanese number. The caller was said to be representing a firm who were dealing with the reissue o... (5 pages)View decision -
Decision Reference DRN-4248901
25 Aug 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4248901 The complaint Mrs D complains about Creation Consumer Finance Ltd’s response to a claim she made to it under section 75 of the Consumer Credit Act 1974. She’s assisted in bringing this complaint by her son, Mr D. For ease of reading I’ll refer to any actions or submissions by M... (3 pages)View decision
