We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4253071
25 Aug 2023 Oakbrook Finance Limited UpheldConsumer CreditDRN-4253071 The complaint Mr R complains that Oakbrook Finance Limited trading as Likely Loans (“Likely Loans”) have held him liable for a loan he didn’t apply for. What happened What Mr R says Mr R explained that he first became aware of a £10,000 loan that had been applied for using his ... (5 pages)View decision -
Decision Reference DRN-4141205
25 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4141205 The complaint Mr M complains about the way UK Insurance Limited (UKI) handled the direct debit payments for his commercial motor insurance policy and that it unfairly cancelled his policy. What happened Mr M took out a commercial motor insurance policy with UKI in July 2022. In... (3 pages)View decision -
Decision Reference DRN-4317589
25 Aug 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4317589 Complaint Miss S has complained about personal loans Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loans were unaffordable. Background 118 118 Money provided Miss S with a total of four loans. 118 118 Money initially provided Miss S with a loa... (4 pages)View decision -
Decision Reference DRN-4319476
25 Aug 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4319476 The complaint Mr W complains Mulsanne Insurance Company Limited (Mulsanne) unfairly charged an additional premium during the term of his motor insurance policy and that it provided a poor level of customer service. Mulsanne are the underwriters of this policy i.e. the insurer. ... (3 pages)View decision -
Decision Reference DRN-4319098
25 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4319098 The complaint Mr G complains Bank of Scotland plc trading as Halifax isn’t applying strong customer authentication correctly meaning his account is at risk. What happened Mr G has a credit card account with Halifax. In May 2023 Mr G says he used his credit card online and was a... (2 pages)View decision -
Decision Reference DRN-4260661
25 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4260661 The complaint Mr N says Advantage Insurance Company Limited mishandled a claim he made on his motor insurance policy by not trying to gather all the evidence that was potentially available. What happened Mr N was involved in an accident on a roundabout with another driver. Each... (2 pages)View decision -
Decision Reference DRN-4319019
25 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4319019 The complaint Mr R has complained that Barclays Bank UK PLC suspended his account after a regular transaction he made was stopped. He has also complained about the service he received when attempting to lift the suspension. What happened The details of the complaint are well kn... (2 pages)View decision -
Decision Reference DRN-4318650
25 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4318650 The complaint G complains Monzo Bank Ltd didn’t reimburse the money it lost when it was the victim of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, both parties accept that G was the victim of a... (4 pages)View decision -
Decision Reference DRN-3545622
25 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3545622 The complaint Mr C complains about the advice NTM Financial Services Ltd (‘NTM’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a fina... (11 pages)View decision -
Decision Reference DRN-4137023
25 Aug 2023 esure Insurance Limited UpheldInsuranceDRN-4137023 The complaint Ms H complains about how esure Insurance Limited trading as Sheilas Wheels (“esure”) progressed making recoveries from a third party following a claim under her car insurance policy. What happened Ms H had a motor insurance policy with esure covering her car. In S... (2 pages)View decision
