We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4314614
23 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4314614 Complaint Miss R has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loans were unaffordable and were therefore irresponsibly lent to her. Background Everyday Loans provided Miss R with an initial loan for £1,... (3 pages)View decision -
Decision Reference DRN-4224170
23 Aug 2023 esure Insurance Limited UpheldInsuranceDRN-4224170 The complaint Miss S complained about the way esure Insurance Limited trading as Sheilas’ Wheels dealt with a claim she made under her car insurance policy. What happened Miss S bought a car insurance policy with esure in September 2022. Six weeks later, in October 2022, she wa... (3 pages)View decision -
Decision Reference DRN-4315277
23 Aug 2023 QIC Europe Ltd UpheldInsuranceDRN-4315277 The complaint Ms S complains about the standard of repairs arranged by QIC Europe Ltd (QIC) following a claim she made for an escape of oil, under her home buildings insurance policy. What happened In June 2022 there was a leak of oil originating from Ms S’s boiler. This was fi... (5 pages)View decision -
Decision Reference DRN-4310320
23 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4310320 The complaint Miss O says that Bank of Scotland plc, trading as Halifax, increased her overdraft and charged her excessive amounts for it when she was not financially stable. What happened Miss O complained to Halifax that it should not have increased her overdraft in July 2018... (3 pages)View decision -
Decision Reference DRN-4266408
23 Aug 2023 Quilter Life & Pensions Limited UpheldPensions and AnnuitiesDRN-4266408 The complaint Mr C complains that Quilter Life and Pensions Limited (Quilter) delayed the transfer of the cash part of his pension funds to his new pension provider (provider V), causing him financial detriment. He feels that Quilter’s practice of not transferring cash until al... (8 pages)View decision -
Decision Reference DRN-4086660
23 Aug 2023 QIC Europe Ltd UpheldInsuranceDRN-4086660 The complaint Mr T complains about the service he received from QIC Europe Ltd following an escape of water at his property What happened Mr T held a buildings and contents insurance policy, which is provided by QIC Europe Ltd (QIC). He also held home emergency cover. In Octobe... (7 pages)View decision -
Decision Reference DRN-4300718
23 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4300718 The complaint Mr W said he planned the sale of his Buy To Let (“BTL”) property around what Barclays Bank UK PLC told him about his mortgage. It said there was no ERC payable, but then at the last minute before his sale, it told him he had to pay an ERC after all, of over £4,000... (3 pages)View decision -
Decision Reference DRN-4210942
23 Aug 2023 Pet Protect Ltd UpheldInsuranceDRN-4210942 The complaint Mr V complains administration errors by Pet Protect Ltd meant a lifetime pet insurance policy he had taken out was cancelled by the insurer. What happened The details of this complaint are well known by both parties, so I won’t repeat them in full again here. Inst... (2 pages)View decision -
Decision Reference DRN-4314804
23 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4314804 The complaint Ms T complains about how Advantage Insurance Company Limited (“Advantage”) cancelled her motor insurance policy. What happened Ms T had a motor insurance policy arranged with Advantage covering her motorbike. In February 2022, Ms T added her partner to the policy ... (4 pages)View decision -
Decision Reference DRN-4152805
23 Aug 2023 HDI Global Specialty SE UpheldInsuranceDRN-4152805 The complaint Mr H complains about the premium HDI Global Specialty SE charged for the renewal of his lifetime pet insurance policy. HDI, as the underwriter of the insurance contract, is responsible for this complaint and references to HDI also includes its agents. What happene... (4 pages)View decision
