We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
-
Decision Reference DRN-3574861
23 Aug 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3574861 The complaint Mr O complains about the advice given by Lighthouse Advisory Services Limited (‘LASL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was un... (14 pages)View decision -
Decision Reference DRN-4258687
23 Aug 2023 Bank of Scotland Plc UpheldConsumer CreditDRN-4258687 The complaint Mrs S is unhappy with Halifax, who is a trading name of Bank of Scotland plc. Mrs S complains Halifax lent to her irresponsibly. What happened Mrs S fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pay fe... (4 pages)View decision -
Decision Reference DRN-4314107
23 Aug 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4314107 The complaint Mr G complains that The Royal Bank of Scotland Plc (“RBS”) has failed to refund £6,250 he lost to an investment scam in June 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will ... (2 pages)View decision -
Decision Reference DRN-4025262
23 Aug 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4025262 The complaint Mr F complains that The Royal Bank of Scotland Plc (RBS) closed his accounts. He would like an explanation as to why this was done and is concerned about how this might impact him in the future. What happened Mr F had three accounts with RBS for a number of years.... (3 pages)View decision -
Decision Reference DRN-4239132
23 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4239132 The complaint Mr M and Mrs M complain about Great Lakes Insurance SE’s (Great Lakes) handling of an escape of water claim on their home insurance policy. Any reference to Mr M and Mrs M or Great Lakes includes respective agents or representatives. What happened The background o... (2 pages)View decision -
Decision Reference DRN-3832932
23 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3832932 The complaint Mr W complains that PrePay Technologies Limited didn’t do enough to prevent him losing money to a scam. Mr W has brought his complaint with the help of a representative, but for ease of reading I’ll mostly just refer to Mr W himself and will ascribe the representa... (4 pages)View decision -
Decision Reference DRN-4311694
23 Aug 2023 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4311694 Complaint Mr B complains that Fund Ourselves Limited (“Fund Ourselves”) is incorrectly reporting on loans, which he says he cancelled within the 14-day ‘cancellation’ period, to Credit Reference Agencies. Background Fund Ourselves provided Mr B with a total of eight loans betwe... (6 pages)View decision -
Decision Reference DRN-4289296
23 Aug 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4289296 Complaint Ms P has complained that HSBC UK Bank Plc (“HSBC”) incorrectly calculated the amount she needed to pay when she asked to settle her loan early in November 2021. Background In August 2018, Ms P successfully applied for a loan for £15,000.00 from HSBC. The loan had an A... (5 pages)View decision -
Decision Reference DRN-4314073
22 Aug 2023 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4314073 The complaint Miss D has complained that Brent Shrine Credit Union Limited (trading as My Community Bank) are holding her liable for a debt which she says was taken out by ID theft. What happened Both sides are most familiar with the case, so I’ll summarise what happened in bri... (4 pages)View decision -
Decision Reference DRN-4156814
22 Aug 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4156814 The complaint Mr K complains about the amount of refund he received from Marsh Finance Ltd following the rejection of a car acquired under a hire purchase agreement. What happened In October 2021 Mr K was supplied with a car and entered into a hire purchase agreement with MF. I... (2 pages)View decision
