We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4470073
24 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4470073 The complaint Miss B complains about how Ageas Insurance Limited (“Ageas”) handled a claim on her motor insurance policy. What happened Miss B had a motor insurance policy with Ageas covering her car. She bought her policy from a broker, who I’ll refer to as “S”. In October 202... (3 pages)View decision -
Decision Reference DRN-4465212
24 Nov 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4465212 The complaint Miss B complains that Domestic & General Insurance Plc (“D&G”) setup and charged her for a policy she didn’t ask for. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumsta... (2 pages)View decision -
Decision Reference DRN-4466427
24 Nov 2023 Truly Independent Limited UpheldPensions and AnnuitiesDRN-4466427 The complaint Mr J complains about the advice given by Truly Independent Limited (Truly) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes thi... (4 pages)View decision -
Decision Reference DRN-4470547
24 Nov 2023 Age Partnership Limited UpheldMortgagesDRN-4470547 The complaint Mr and Mrs A complain that Age Partnership Limited (“Age Partnership”) mishandled their application for a further advance from their equity release mortgage. What happened In April 2023 Mr A contacted Age Partnership because they wanted to borrow more money on the... (3 pages)View decision -
Decision Reference DRN-4319752
24 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4319752 The complaint Mr P has complained about Advantage Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his motor insurance policy. For ease of reading any reference to Advantage includes its agents and although Mr P’s complaint has been advanced b... (2 pages)View decision -
Decision Reference DRN-4455245
24 Nov 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4455245 Complaint Miss L has complained that HSBC UK Bank Plc (“HSBC”) unfairly provided her with personal loans. She says that HSBC shouldn’t have lent her so much money as it ought to have seen that this was irresponsible lending. Background HSBC initially provided Miss L with a loan... (8 pages)View decision -
Decision Reference DRN-4298775
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4298775 The complaint Miss A complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In late 2022, Miss A was looking for work and had applied for a number of jobs. She then received a text message from someone who said they worked... (5 pages)View decision -
Decision Reference DRN-4040798
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4040798 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (41 pages)View decision -
Decision Reference DRN-4013466
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4013466 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-3970657
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3970657 The complaint Mr B complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Caledonia... (43 pages)View decision